Makenzy Holm
Edmond
Summary
I have been working in customer service for the past 3 years, most prominently in the library. I helped catalog books, helped with technology issues, and focused on cultivating a clean and well organized environment. I have also worked in retail and the food industry giving me a more well rounded view of multiple different positions. I am a quick learner and love helping people in any way I can.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
Owasso, OK
04.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed transactions efficiently using point-of-sale systems, ensuring accurate order processing.
- Assisted in maintaining a clean and organized workspace to enhance customer experience.
- Collaborated with team members to ensure timely fulfillment of orders during peak hours.
- Educated customers on product offerings, promoting seasonal items and special promotions.
- Handled customer feedback effectively, contributing to continuous improvement initiatives.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring seamless operations.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Library Student Aide
Owasso High School
Owasso
08.2023 - 05.2026
- Assisted with daily library operations, ensuring efficient circulation and returns of materials.
- Supported students in locating resources, enhancing research skills and information literacy.
- Organized library events, promoting engagement and fostering a love for reading among students.
- Managed inventory of books and materials, maintaining accurate records and system updates.
- Trained new aides on library procedures, reinforcing best practices in customer service and organization.
- Implemented digital cataloging improvements, streamlining access to electronic resources for users.
- Improved user satisfaction by assisting patrons in finding materials, using computers, and answering inquiries.
- Collaborated with fellow aides to maintain a clean, organized, and welcoming library space for all users.
Cashier
Party City
Owasso, OK
08.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained accurate cash register balances through diligent record-keeping.
- Organized merchandise displays to attract customer attention and increase sales.
- Handled returns and exchanges professionally, ensuring customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Adhered to safety protocols and company policies while maintaining a clean workspace.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Owasso High School
Owasso, OKSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Financial transactions
- Flexible schedule
- Guest orientation
- Data entry
- Information protection
- Basic accounting
- Inventory monitoring
- Language proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
One of my favorite experiences these past few years has been being able to go into elementary schools and teaching Spanish to second graders I also love reading and learning about new cultures and experiences In my free time I will probably be found at the library either studying or reading
Timeline
Guest Service Representative
Nothing Bundt Cakes
04.2025 - Current
Cashier
Party City
08.2024 - 01.2025
Library Student Aide
Owasso High School
08.2023 - 05.2026
High School Diploma -
Owasso High School
Seal of Biliteracy
I have been taking Spanish classes for the past 5 years and have earned my official seal of biliteracy. I am continuing to grow my Spanish skills by taking more classes in college and taking opportunities to practice as much as I can.