Makenzy Jefferson
Forney
Summary
Dynamic Automotive Service Writer at Walmart with a proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in vehicle inspection and warranty processing, I consistently foster positive client relationships while maintaining a calm demeanor under pressure. Committed to delivering enjoyable experiences and ensuring safety standards.
Overview
5
5
years of professional experience
Work History
Automotive Service Writer
Walmart
03 2025 - Current
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Caregiver
Private Care
02.2021 - 04.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Head Volleyball Coach
The Opportunity Center
09 2023 - 09 2023
- Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
- Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
- Overcame scheduling conflicts creatively while maintaining fairness amongst all participating teams within district competitions.
- Streamlined practice schedules for optimal time management, allowing for focused skill development in each session.
- Maintained open-door policy with volleyball players, enabling free discuss of concerns or issues without fear of reprisal.
Pool Gate Guard
S.A.F. Guarding
03 2023 - 08 2023
- Trained new staff members on company policies and procedures.
- Maintained a secure environment for patrons by enforcing pool rules and regulations.
- Recognized potential security risks early on, notifying supervisors quickly to mitigate any possible threats effectively.
- Assisted lifeguards with first aid support when necessary, employing appropriate medical training techniques.
- Kept detailed records of daily activities, incidents, and observations for later review by management staff as needed.
Stocker
Fresh by Brookshires
09.2021 - 06.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Party Host
Chuck E Cheese
03.2021 - 12.2021
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
Education
Forney High School
04.2023
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Service scheduling
- Automotive systems
- Customer service expertise
- Communicating with clients
- Invoice verification
- Work order processing
- Service upsells
- Problem-solving skills
- Attention to detail
- Calm and professional under pressure
Timeline
Stocker
Fresh by Brookshires
09.2021 - 06.2022
Party Host
Chuck E Cheese
03.2021 - 12.2021
Caregiver
Private Care
02.2021 - 04.2025
Automotive Service Writer
Walmart
03 2025 - Current
Head Volleyball Coach
The Opportunity Center
09 2023 - 09 2023
Pool Gate Guard
S.A.F. Guarding
03 2023 - 08 2023
Forney High School