Makrinna Garcia
Ohkay Owingeh,NM
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
TANF Career Consultant
Department of Workforce Solutions
04.2022 - Current
- Assisting in job placements for participants in the NMW Program that enables them to leave TANF (Temporary Assistance for Needy Families) to increase family income
- Conduct assessments with each participant referred to the NMW Program
- Provide comprehensive case management to the parents referred
- Case management includes discussing support services, referrals to support services, referrals to appropriate activities after conducting assessments, advocating for the participants to be successful in their career development, and monitoring, evaluating and documenting participants’ progress
- Notify HSD (Human Services Department) to apply sanctions and participants status changes.
MVD Agent/CDL Unit
Taxation and Revenue Department
01.2022 - 04.2022
- Processing Commercial Driver’s License Transactions that have been completed In field offices, answering questions for Internal and external customers (via Phone and in person)
- Updating customer accounts by entering medical certificates for commercial driver’s.
Client service Agent
Children Youth and Families Department
12.2018 - 01.2022
- Transport clients to appointments, visits meetings; monitor and supervise client visits and assist clients in activities of daily living
- Assist caseworkers with records requests, entering case into database (FACTS), filing new and old records for clients and assist outside recourses with client relations with effective communication
- Provide support to caseworkers, supervisors, administrators, clients and outside resources
- Provide assistance to protective services workers and working on special client-related projects.
Medical Assistant/Prior Authorization Department
VDex diabetes Clinic
03.2018 - 12.2018
- Provide outstanding customer service by assisting patients with scheduling appointments, vital checks, checking in/out and processing urine analysis/blood drawls
- Provide support for medical providers with communicating effectively with staff and patients, scanning, completing prior authorization paperwork, faxing and calling pharmacies with completed prior authorizations.
Clinic Receptionist
El Centro Family Health
10.2017 - 03.2018
- Provide outstanding customer service by assisting patients with scheduling appointments, checking in/out, research eligibility, communicating effectively with workers and general public, greeting patients and other visitors, determining their needs and directing them accordingly to the appropriate party with confidence.
Early Childhood Educator
Little Creations Daycare
09.2012 - 10.2017
- Provide outstanding customer service and communications with parents, therapists and staff
- Conducted and assisted with teaching basic life skills and education to children ages ranging from 3mo-5years.Assisted head teachers and Directors with basic filing
- Attended and completed early childhood education trainings and courses.
Education
Nongraduate -
Northern New Mexico College
Española, NMHigh School Diploma -
Espanola Valley High School
Española, NM05.2012
Skills
- Customer service
- Communication
- Problem solving
- Flexibility
- Leadership
- Creativity
- Collaboration
- Organization
- Adaptability
- Detail oriented
- Outstanding work Ethic
- Dedication
- Client Relationship Building
- Training and Facilitation
- Cross-cultural communication
- Career Assessment
- Career Counseling
- Resume Writing
- Emotional Support
- Documentation
Leadership Experience
Provided my colleagues with leadership skills by becoming Officer in Charge (OIC) providing trainings, assistance with completing daily tasks, reinforce policy and procedure, and completing tasks and reports.
References
- Irene Garcia, TANF Supervisor, Department of Workforce Solutions, 505.377.0973, Irene.garcia@dws.nm.gov
- Vanessa Fresquez, MIT (manager in training), Department of Workforce solutions, 575.779.7934, Vanessa.fresquez@dws.nm.gov
- Francine Lopez, Family Engagement Lead, Children Youth and Families Department, 575.613.5062, Francine.lopez@cyfd.nm.gov
- Racheal Mohr-Richards, Executive Director, JJAB, 517.817.8015
- Leslie Martinez, Victims Advocate Service Coordinator, Department of Public Safety, 505.927.9559, Leslie.martinez@dps.nm.gov
Timeline
TANF Career Consultant
Department of Workforce Solutions
04.2022 - Current
MVD Agent/CDL Unit
Taxation and Revenue Department
01.2022 - 04.2022
Client service Agent
Children Youth and Families Department
12.2018 - 01.2022
Medical Assistant/Prior Authorization Department
VDex diabetes Clinic
03.2018 - 12.2018
Clinic Receptionist
El Centro Family Health
10.2017 - 03.2018
Early Childhood Educator
Little Creations Daycare
09.2012 - 10.2017
Nongraduate -
Northern New Mexico College
High School Diploma -
Espanola Valley High School
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