Malachi Mckinney
Folsom
Summary
I'm a dedicated and motivated professional with a goal to ensure every work day reflects my commitment to personal growth and team success. Continuously striving for self-improvement while contributing to overall team excellence. Committed to consistently giving my best effort to create an environment where we can collectively achieve our highest potential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Executive
Mission Linen Supply
04.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Office Manager
Spinal Health Institute
03.2020 - 04.2023
- Handled day-to-day responsibilities encompassing scheduling appointments, maintaining charts and records related to finance.
- Facilitated a relaxed atmosphere in the doctor's practice.
Office Technician
Cedar Point Recovery
03.2018 - 03.2020
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Direct Support Assistant
New York State
03.2014 - 02.2018
- Catered to the needs of individuals with mental and physical disabilities.
- Distributed medications efficiently
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Education
regents diploma -
Roy C. Ketcham high school
Wappingers Falls, NY01.2015
Skills
- Problem Solving
- Medication Administration
- Patient Care
- Resident's Rights
- Office Management
- Clinical interventions
- Expertise in crisis intervention techniques
- Intake screening
- Mental health evaluations
- Relapse prevention
- Anger management
- Suicide risk assessments
Certification
- First Aid CPR AED, 06/01/20, 10/31/22
- Driver's License, Present
Additional Information - Summary
I have a great amount of prior experience in both an office setting and out in the field. When it comes to my work ethic, I am efficient and thorough in any task given. I do not cut corners and love a challenge. As a candidate for this position, I am confident in my abilities to perform the tasks/responsibilities at hand. Thank you for your time and consideration.
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Personal Information
Authorized To Work: US for any employer
Timeline
Account Executive
Mission Linen Supply
04.2023 - Current
Office Manager
Spinal Health Institute
03.2020 - 04.2023
Office Technician
Cedar Point Recovery
03.2018 - 03.2020
Direct Support Assistant
New York State
03.2014 - 02.2018
regents diploma -
Roy C. Ketcham high school
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