Malachi Smith
The Bronx,NY
Summary
Dedicated restaurant operations professional with over 10 years of experience, progressing from entry-level service to Floor Management. Expertise in Guest Relations and Staff Coordination, ensuring efficient operations during peak hours. Committed to fostering positive dining experiences through effective leadership and operational excellence.
Overview
15
15
years of professional experience
Work History
Server
Burger & Lobster
New York, New York
07.2017 - Current
- Delivered attentive service to guests in fast-paced dining environment, ensuring satisfaction and repeat visits.
- Maintained cleanliness and organization of dining and service areas.
- Trained new servers on menu items and service protocols, enhancing team competency and guest interactions.
- Upsold menu items, contributing to improved guest experience and increased sales.
- Followed health and safety regulations to ensure a safe dining environment.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Restaurant Manager
Burger & Lobster
New York, New York
08.2021 - 03.2023
- Managed daily restaurant operations, achieving consistent high service standards.
- Coached team members on customer service best practices, enhancing overall guest satisfaction.
- Developed promotional strategies to enhance customer engagement and retention.
- Addressed customer complaints professionally, fostering positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Busser/Head Food Runner/Server
Bills Bar & Burger
New York, New York
04.2015 - 08.2018
- Cleaned and organized dining areas for optimal guest experience.
- Assisted servers by delivering food and beverages efficiently.
Volunteer Teen Cordinator assistant
Owen Dolen Recreation Center
The Bronx, New York
06.2011 - 08.2016
- Coordinated teen programs that increased engagement and participation among youth.
- Organized recreational activities for teens to promote engagement and teamwork.
- Developed and facilitated workshops focusing on leadership and social skills.
- Planned special events that raised community involvement and awareness.
- Coordinated schedules for events ensuring smooth operations and participation.
Education
High School Diploma -
Herbert H Lehman Highschool
New York, NY06-2013
Skills
- Hospitality service expertise
- Menu knowledge
- Customer engagement
- Quality control
- Attention to detail
- Training new staff
- Team leadership
- Problem solving
References
References available upon request.
Timeline
Restaurant Manager
Burger & Lobster
08.2021 - 03.2023
Server
Burger & Lobster
07.2017 - Current
Busser/Head Food Runner/Server
Bills Bar & Burger
04.2015 - 08.2018
Volunteer Teen Cordinator assistant
Owen Dolen Recreation Center
06.2011 - 08.2016
High School Diploma -
Herbert H Lehman Highschool