Malaika Kouagueng
Woodbridge, VA ~ Relocating To Los Angeles, CA
Summary
Often described with a very upbeat & friendly demeanor, I am an adaptable and resourceful individual with a strong background in customer service and event organization. Skilled in conflict resolution and multitasking, consistently delivering positive experiences for clients and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Metropolitan Hospitality Group - Hierloom
Reston, Virginia
10.2025 - 06.2026
- Provided attentive guest service in upscale, high-volume restaurant setting, creating welcoming first impressions for each guest.
- Kept host area clean and organized.
- Answered incoming calls with proper greeting and shared details about menu items and services.
- Supported guests with children and special needs to promote comfortable dining experiences.
- Escorted guests to seating, presented menus, and highlighted daily specials.
Restaurant Hostess
Metropolitan Hospitality Group – Open Road
Reston, Virginia
08.2025 - 06.2026
- Welcomed guests warmly and created positive first impressions.
- Managed guest seating efficiently by recording dining reservations in system.
- Collaborated with servers, bartenders, and managers to address guest needs and preferences promptly.
- Answered incoming calls with proper greeting and provided detailed menu item and service information.
- Directed customers to the bar area during high-traffic periods to support drink sales.
- Completed daily side work assigned by management, including rolling silverware, bussing tables, taking out trash, and assisting with server duties when needed.
- Built strong working relationships with front-of-house and kitchen staff.
- Kept pace in busy environment.
Website Designer
Self Employed - MK Interface
Woodbridge, VA
10.2025 - Current
- Designed user-friendly website layouts for multiple clients.
- Worked with clients to learn design preferences.
- Kept project timelines on track and handled client communication.
- Processed client deposits and digital invoices securely and accurately.
- Maintained daily project logs to track progress and activities, backup files, and data entries current within project management systems.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Negotiated deals and handled complaints or objections.
Event Assistant
Family Business
Washington, District of Columbia
06.2022 - 08.2025
- Assisted in planning and executing logistics for larger parties and gatherings.
- Coordinated event set-up and tear-down to ensure timely transitions.
- Prepared event spaces, maintained cleanliness, and organized supplies for efficient operations.
- Welcomed guests and greeted patrons in line with company service policy.
- Prepared food and served drinks at concession stand for patrons.
Education
High School Diploma -
Potomac Senior High School
Dumfries, VA06-2026
Skills
- Time management
- Customer service
- Creative problem solving
- Event organization
- Conflict resolution
- Multitasking skills
- Multi-line telephone handling
Timeline
Restaurant Hostess
Metropolitan Hospitality Group - Hierloom
10.2025 - 06.2026
Website Designer
Self Employed - MK Interface
10.2025 - Current
Restaurant Hostess
Metropolitan Hospitality Group – Open Road
08.2025 - 06.2026
Event Assistant
Family Business
06.2022 - 08.2025
High School Diploma -
Potomac Senior High School