Malak Hetata
Louisville,KY
Summary
Adaptable guest service representative with a versatile background in hospitality and safety management. Known for strong communication and problem-solving skills, contributing to improved guest relations and operational efficiency. Ready to leverage expertise to support organizational success.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Hotel Distil
Louisville, KY
07.2025 - Current
- Managed reservations using hotel management software for efficient guest service.
- Responded to guest inquiries promptly, ensuring clear communication and support.
- Handled cash and credit transactions accurately during check-out processes.
- Scheduled space or equipment for special programs, meetings and conferences.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Key Hourly (Manager)
Texas Roadhouse
Louisville, KY
04.2024 - 09.2024
- Supervised daily operations to ensure efficient restaurant service.
- Ensured compliance with health regulations and company policies.
- Led team meetings to communicate goals and expectations clearly.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
Lifeguard
Professional Pool Management
Louisville, KY
05.2022 - 09.2022
- Conducted regular safety inspections of the pool area and equipment.
- Responded promptly to emergencies, providing first aid and rescue services.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Filled out incident and accident reports and submitted to supervisor.
Education
Bachelor of Science - Business Marketing
Indiana University Southeast
New Albany, IN05-2028
Skills
- Customer service
- Microsoft Office
- Communication skills
- Guest relations
- Tourism industry insight
- Record keeping
- Salesmanship
Languages
Arabic
Professional
Timeline
Guest Service Representative
Hotel Distil
07.2025 - Current
Key Hourly (Manager)
Texas Roadhouse
04.2024 - 09.2024
Lifeguard
Professional Pool Management
05.2022 - 09.2022
Bachelor of Science - Business Marketing
Indiana University Southeast