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 Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. 

Talented Automotive F&I Manager accomplished in outperforming objectives by providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination, closing VSC/Back-End Product and funding. Offers great time management, organization and task prioritization skills for excellent CIT, fast funding and paperwork. Expertise transforming finance and contract processing into more streamlined, profitable and focused operation. Skilled on phone at building long-lasting and productive relationships with customers and financial representatives. Experienced performance leader well-versed in finance requirements, standards and best practices. Adept at funding loans, enhancing revenue, working with Controller/business office for compliancy and audits. Profit-minded, industrious and successful at energizing teams and training. Focused on boosting dealer profits by closing deals with speed and efficiency. Excellent interpersonal, communication and analytical abilities.

Automotive Sales & Finance professional with close to 10 years of high quality experience/training/and mentorship in automotive sales. Recognized consistently for performance excellence, a hunger to learn, and a dedication to maintaining the highest level of customer satisfaction through professionalism, integrity, and the willingness to go the extra mile for each and every customer. I'm enthusiastic to contribute to team's success with my vast knowledge of lenders unique programs, personal and professional relationships I've established and maintained and extensive experience satisfying each and every customer regardless of their individual circumstances, personalities or objections.

Dynamic and results-driven sales professional with a proven track record of exceeding goals in high-pressure environments. Rapidly promoted to Finance Manager at one of Los Angeles' busiest Honda dealerships due to consistent top-tier performance and leadership. Skilled in consultative selling, public speaking, and building trust with clients and financial institutions alike. Passionate about business development, client success, and career growth in banking or advanced sales roles, bringing a fresh, energetic perspective backed by over 5 years of hands-on sales and finance experience.

Adept at navigating the complexities of automotive finance, I leveraged my strong negotiation skills and in-depth financial analysis acumen at Castle Autoplex to enhance loan approval rates and customer satisfaction. My interpersonal relations prowess and continuous improvement focus drove significant advancements in regulatory compliance and financial product sales, marking me as a goal-oriented leader in the field.

Malaya Anthony

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Automotive Finance Manager

Automotive Finance Manager

BDC Specialist

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Financial Management -

High School Diploma -

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Automotive Finance Manager

Automotive Finance Manager

BDC Specialist

Financial Management -

High School Diploma -

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