Malcolm Jackson
Middletown
Summary
Adept at driving sales and exceeding targets, I leveraged strong negotiation and rapport-building skills at Suresky Hyundai to significantly boost customer satisfaction and referrals. Expert in closing deals and delivering exceptional customer service, I consistently surpassed monthly sales goals, demonstrating a keen ability to match customer needs with the perfect vehicle.
Overview
8
8
years of professional experience
Work History
Car Salesperson
Suresky Hyundai
11.2023 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Car Salesperson
Healey Hyundai
07.2019 - 10.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Assistant Manager
Sprint
03.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Stock Manager
Wilsons Leather
01.2017 - 04.2018
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
Education
Bachelor Of Arts -
Hudson Valley Community College
Troy, NYSkills
- Strong negotiation
- Building rapport
- Sales presentations
- Persuasion techniques
- Closing deals
- Customer service
Timeline
Car Salesperson
Suresky Hyundai
11.2023 - Current
Car Salesperson
Healey Hyundai
07.2019 - 10.2023
Assistant Manager
Sprint
03.2018 - 07.2019
Stock Manager
Wilsons Leather
01.2017 - 04.2018
Bachelor Of Arts -
Hudson Valley Community College
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