Malcolm Richard
Clarksville,TX
Summary
Dynamic and dedicated professional with three years of hands-on experience in customer service roles. Proficient in handling customer inquiries, resolving issues, and ensuring customer satisfaction in fast-paced environments. Skilled in communication, problem-solving, and building positive relationships with customers.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Global Tekmed Holdings
Remote, TX
04.2023 - 03.2024
- Provide product and service information to customers
- Respond to customer inquiries via email, phone, and chat
- Continuously seek opportunities to improve processes and procedures for better customer service.
- Meet or exceed performance metrics, such as response time and customer satisfaction ratings
Customer Service Representative
ResultsCX
Remote, TX
02.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Participate in training and development programs to improve skills and knowledge
Customer Service Representative
Onin Staffing
Terrell, TX
02.2021 - 10.2021
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Science - Information Technology
Paris Junior College
Paris, TX12-2023
Skills
- Data Entry and Documentation
- Written Communication
- Problem-Solving
- Active Listening
- Customer Service
- Technical Proficiency/ Operating Systems
- Conflict Resolution
- Problem Escalation
- Remote Tools /Technical Support Tools
- Proficient Typing Speed and Accuracy
- Empathy
- Time Management
- Patience
- Flexibility
Accomplishments
- Recognized on the Honor Roll at Paris Junior College for academic excellence while simultaneously maintaining a part-time customer service role, showcasing dedication to both academic achievement and professional growth.
- Consistently excelled at Audits and achieved high QA scores in my remote customer service positions, demonstrating attention to detail and dedication to providing exceptional service."
References
References available upon request.
Timeline
Customer Service Agent
Global Tekmed Holdings
04.2023 - 03.2024
Customer Service Representative
ResultsCX
02.2022 - 03.2023
Customer Service Representative
Onin Staffing
02.2021 - 10.2021
Associate of Science - Information Technology
Paris Junior College
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