Maleah Munson
San Clemente,CA
Summary
Accomplished Hostess Manager with a strong focus on effective communication and team coordination. Known for resolving guest concerns promptly, enhancing team efficiency, and maintaining a welcoming environment.
Due to skills as a volleyball coach for young girls, I was able to significantly strengthen communication abilities by clearly conveying instructions, actively listening to individual needs, and fostering a supportive and encouraging team environment that promoted both skill development and personal confidence. Participated in the National Charity League, showing a strong commitment to helping the community and working with others. Took part in different volunteer activities and learned the importance of responsibility and teamwork. Gained better time management skills by balancing service work with school. Built a lasting interest in giving back and staying involved in the community.
Overview
7
7
years of professional experience
Work History
Hostess Manager
Wind and Sea
Dana Point, California
03.2024 - Current
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Managed hostess team to ensure efficient guest seating arrangements.
- Coordinated reservations and handled special requests for guests.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Monitored dining area for cleanliness and guest comfort.
- Implemented effective communication techniques among team members.
- Resolved guest inquiries and concerns promptly and professionally.
- Resolved any complaints or issues with customers quickly and professionally.
- Trained new hostesses in customer service and job duties.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Maintained a clean and organized work environment for the hostesses at all times.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
National Charity League
Volunteer Work
San Clemente, California
01.2019 - 06.2025
- Established positive working relationships with a variety of organizations related to youth volunteering opportunities.
- Assisted in creating promotional materials that highlighted the importance of volunteering for the campaign.
- Coordinated outreach efforts within the community by volunteering at local shelters or food banks.
- Communicated with team members to facilitate smooth operations and collaboration.
- Collaborated with local organizations to strengthen community partnerships and resources.
- Documented volunteer hours and activities for reporting and organizational tracking purposes.
- Coordinated successful student organization events and activities.
Volleyball Coach
Prime Volleyball
Ladera Ranch, California
03.2022 - 05.2022
- Designed training programs to enhance player skills and teamwork.
- Organized practice sessions focusing on technique and game strategy.
- Analyzed player performance to provide constructive feedback and improvement plans.
- Fostered a positive team culture through effective communication and support.
- Implemented drills to develop players' physical fitness and agility.
- Demonstrated correct form of volleyball skills such as passing, setting, spiking, blocking.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Encouraged team spirit by motivating players with positive reinforcement techniques.
- Coached teams during tournaments and monitored player's performances during matches.
- Provided feedback to players on technique, strategy, and skill development.
- Assessed player abilities and assigned positions according to individual strengths.
- Established rules for behavior during practice sessions and enforced those rules when necessary.
- Mentored players one-on-one on techniques to boost confidence.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Education
High School Diploma -
San Clemente Highschool
San Clemente, CA06-2025
Some College (No Degree) - Criminal Justice And Psychology
Boise State University
Boise, IDSkills
- Customer service
- Team leadership
- Performance evaluation
- Staff training
- Conflict resolution
- Time management
- Effective communication
- Public Speaking
Timeline
Hostess Manager
Wind and Sea
03.2024 - Current
Volleyball Coach
Prime Volleyball
03.2022 - 05.2022
National Charity League
Volunteer Work
01.2019 - 06.2025
High School Diploma -
San Clemente Highschool
Some College (No Degree) - Criminal Justice And Psychology
Boise State University