Maleah Piedra

• Manage case assessments, service coordination, and care planning in alignment with program guidelines
• Maintain accurate and confidential case notes, service plans, and progress reports, ensuring compliance with legal and organizational standards
• Collaborate with consumers, first responders, and community partners to address immediate mental health crises and develop relapse prevention strategies
• Contribute to policy discussions and workgroups to shape new program frameworks and improve service delivery
• Assist in implementing and evaluating new policies to ensure they align with program goals and standards
• Deliver crisis prevention training, skills development, and community outreach to support youth and families
• Ensure continuity of care, supervision, and safety for assigned youth populations at all times
• Design and implement therapeutic programs and activities for youth ages 13-17, incorporating skills training and personal development
• Assist with medication management and maintained accurate documentation of self-administration protocols

• Designed and developed a website for On Point Reentry Consortium, improving navigation, accessibility, and brand consistency.
• Designed advertising, messaging, event materials, social media content, and digital/web assets.
• Implemented SEO strategies to improve website visibility and search engine rankings, increasing online presence.
• Supported outreach efforts to connect communities impacted by the criminal justice system with vital resources, including job readiness workshops and interview preparation service

• Supervise central checkout team, and implement coaching to enhance performance, resulting in notable improvements in hospitality scores and goal achievements
• Develop coaching and mentoring plans for onboarding and top-performing employees, monitoring weekly progress on individual and team goals such as hospitality score, IPMS, and BOB
• Conduct WGO department walks to assess store conditions, submit reports to managers, and provide on-the-spot coaching
• Review schedule to ensure proper staffing throughout the day, promptly reporting to the manager if coverage is needed
• Monitor front-end selling metrics, supporting partners in meeting daily goals for impulse items and WOW factors
• Troubleshoot equipment and technology issues such as POS, coupons, self-checkout, and eComm, escalating to the Help Desk as necessary
• Manage traffic flow and customer throughput, while relaying and monitoring expectations related to daily performance goals
• Approve financial transactions including overrides and opening/closing suspended orders

• Train and mentor new partners on company values, authentic customer service, and cashier responsibilities
• Utilize de-escalation techniques and provide excellent customer service to resolve customer complaints effectively
• Collect payments, assist customers, and process sales transactions efficiently and accurately

• Conduct literature reviews on important youth mental health topics such as teen dating violence, depression, and anxiety, compiling relevant statistics and trends for review by LCSW supervisor
• Gather published research studies focusing on youth girls, BIPOC, and LGBTQ youth, and present findings to the supervisor for analysis and discussion
• Develop a comprehensive wellness curriculum tailored to teenage girls, BIPOC, and LGBTQ youth, incorporating guided activities, reflections, and important statistics for implementation within the community
• Conduct thorough website assessments, outlining suggestions for improvements to enhance user experience and functionality

• Collaborate in planning boutique events, including vendor and model recruitment, theme ideation, and event setup/teardown
• Generate compelling content for photoshoots, clothing advertisements, and store events across various platforms (e.g., reels, flyers, and TikTok), maintaining a bi-weekly content calendar and optimizing analytics
• Coordinate and manage photoshoots, including model recruitment, scheduling, wardrobe coordination, and creating a positive environment for volunteers
• Conduct ongoing research to stay abreast of local boutique trends and competitor activity
• Contribute to developing innovative digital marketing strategies to enhance customer engagement and loyalty, including implementing an online Thursday discount program
• Assist in creating and implementing a model rewards program to recognize and incentivize community and volunteer models
• Monitor and analyze social media analytics and team performance every month
• Support store operations by assisting with sales and inventory management

• Collaborate with management to formulate and implement digital marketing strategies aimed at promoting open-door initiatives and securing donors
• Create a comprehensive one-month social media marketing plan tailored to the client's needs and goals
• Monitor and analyze relevant keywords, hashtags, and conversations of the company across various social media platforms
• Identify and utilize optimal platforms for disseminating content to reach potential community donors and sponsors effectively

• Recruit local creators and businesses to participate as vendors at community outreach pop-up events
• Conduct interviews with local creators and relevant businesses for publication in the magazine
• Foster connections with creators to cultivate a sense of community and maintain the magazine's presence within the local community
• Pitch collaborative ideas to other non-profits that align with the magazine's values, efforts, and purpose, such as 'Beautifully Loved.'

• Participate in all market and vendor events/pop-up shops to engage with the community and local creatives, including setup and teardown of workspace, and creation of content for social media platforms like Instagram
• Assist in conducting inventory counts of all apparel merchandise
• Provide input and suggestions for enhancing website presence
• Address customer inquiries regarding available apparel onsite, online, and pre-orders
• Handle cash transactions and credit card payments