Maleek Richardson
Katy ,TX
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Raising Cane's Restaurants. Skilled in customer engagement and problem-solving, adept at multitasking and maintaining high-quality service under pressure. Excelled in leadership roles, significantly reducing financial discrepancies and fostering a positive, results-driven work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Raising Cane's Restaurants
03.2024 - Current
- Worked kitchen , drive-thru and other areas.
- Took orders, cooked food, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Food Runner
Creekside Fine Grill
08.2023 - 03.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Worked with high energy and uplifted co-workers and customers.
Shift Leader in Training
Tropical Smoothie Cafe
04.2022 - 05.2023
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
Education
Entrepreneurship
Paetow High School
Katy, TXSkills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Customer Engagement
- Flexible Schedule
- Interactive communication skills
- Honesty
- Initiative and Self-Motivation
- Leadership Qualities
- Crew Leadership
- Valid Driver's License
- Performance Improvement
Certification
I have a business management and a sports marketing certificate, I earned my junior year of high school!
Timeline
Crew Member
Raising Cane's Restaurants
03.2024 - Current
Food Runner
Creekside Fine Grill
08.2023 - 03.2024
Shift Leader in Training
Tropical Smoothie Cafe
04.2022 - 05.2023
Entrepreneurship
Paetow High School
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