Malgorzata Smith
New Castle,DE
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Home Depot
New Castle, DE
03.2023 - Current
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Organized special events or meetings related to the department's activities.
- Resolved customer complaints in a timely manner.
- Provided coaching and mentoring support to team members.
- Ensured compliance with all safety regulations across the department.
Kitchen Designer
Home Depot
New Castle, DE
10.2019 - 03.2023
- Developed kitchen designs that maximized available space and met customer expectations.
- Created 3D renderings of kitchens for customers to visualize design options.
- Evaluated customer needs and preferences to recommend appropriate design solutions.
- Worked closely with clients to determine their style preferences and budget limitations.
- Outlined plans based on client budgets and needs with flooring, cabinets, appliances and countertops.
Garden Associate
Home Depot
New Castle, DE
03.2018 - 10.2019
- Checked stock levels and restocked shelves as needed within the garden department.
- Answered telephone calls to provide information to customers about products in lawn and garden department.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
Bread Route Merchandiser
TMP Specialty Solutions
Newark, DE
02.2015 - 02.2018
- Organized merchandise displays according to store plan-o-grams and customer requests.
- Received shipments and stocked shelves in a timely manner.
- Set up promotional displays that maximized visibility and sales potential.
- Monitored expiration dates on all products to prevent expired goods from being sold.
- Trained new employees on stocking procedures, merchandising techniques, and safety protocols.
Education
Master of Science - Managmend And Marketing
University City Szczecin
Poland05-2006
Skills
- Problem Resolution
- Coaching And Mentoring
- Customer Interactions
- Training And Development
- Time Management
- Customer Service
- Multi-Tasking Mastery
- Cashier Support
- Sales Expertise
- Work Planning And Organization
Timeline
Department Supervisor
Home Depot
03.2023 - Current
Kitchen Designer
Home Depot
10.2019 - 03.2023
Garden Associate
Home Depot
03.2018 - 10.2019
Bread Route Merchandiser
TMP Specialty Solutions
02.2015 - 02.2018
Master of Science - Managmend And Marketing
University City Szczecin