Malia Eck
Williamsport
Summary
Dedicated crew member with a strong focus on customer service, teamwork, and attention to detail. Proven ability to adapt quickly and maintain high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Crew Member
Dunkin
South Williamsport, PA
08.2025 - Current
- Prepared and served beverages and food items to customers efficiently.
- Maintained cleanliness and organization of service areas and equipment.
- Assisted customers with orders, providing information on menu items.
- Operated point-of-sale (POS) system for order processing and payments.
- Collaborated with team members to ensure timely service during peak hours.
- Adapted quickly to changes in menu offerings and customer preferences.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Assembler
Great Dane Trailers
Danville, PA
02.2022 - 01.2024
- Assembled trailer components utilizing hand tools and power equipment for optimal efficiency.
- Collaborated with team members to ensure adherence to safety protocols and quality standards.
- Inspected finished products for accuracy, identifying defects and implementing corrective measures promptly.
- Trained new assemblers on best practices and standard operating procedures to enhance productivity.
- Tested finished products to perform quality assurance and identify discrepancies.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
Sales Associate
TJX Companies
Williamsport, PA
05.2021 - 11.2021
- Delivered exceptional customer service, enhancing shopper experiences and fostering loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Executed product merchandising strategies, optimizing visual displays to drive sales.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
TJ Max
Williamsport, PA
06.2017 - 11.2019
- Processed transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at shift end.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Baker
Wegmans Supermarket
Williamsport, PA
05.2016 - 09.2017
- Developed and refined recipes for a variety of baked goods, ensuring high-quality standards.
- Oversaw daily production schedules to optimize efficiency and minimize waste.
- Trained and mentored junior bakers on techniques and safety protocols.
- Implemented new inventory management practices to streamline ingredient usage.
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
Education
High School Diploma -
Homeschooled (South Williamsport School District)
South Williamsport, PA06-2017
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Customer engagement
- Integrity and honesty
Timeline
Crew Member
Dunkin
08.2025 - Current
Assembler
Great Dane Trailers
02.2022 - 01.2024
Sales Associate
TJX Companies
05.2021 - 11.2021
Cashier
TJ Max
06.2017 - 11.2019
Baker
Wegmans Supermarket
05.2016 - 09.2017
High School Diploma -
Homeschooled (South Williamsport School District)