MALICIA JOHNSON
Lauderdale Lakes,USA
Summary
A motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player. I am a reliable pharmacy team member dedicated to helping pharmacists, customers, and team members with high-quality support. Minimize delays and maintain customer satisfaction by efficiently managing prescription dispensing and retail product sales. Keep accounts balanced and updated with payments and changing customer information.
Experienced pharmacy technician with a strong background in handling prescription orders across various channels, including counter service, drive-thru, and delivery. Demonstrated proficiency in resolving account issues and prescription problems through effective communication with patients and insurance companies. Maintained compliance with industry regulations by inspecting drug storage sites and implementing proper stock rotation procedures to minimize waste. Supported pharmacists by accurately measuring, counting, and labeling prescriptions while ensuring a clean and safe work environment.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Walgreens
Tamarac, USA
04.2015 - 10.2025
- Handled prescription orders at counter, in drive-thru line, and via delivery service.
- Reconciled account issues and resolved prescription problems via telephone and at counter.
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Ran reports, checked data, and resolved discrepancies to help with recordkeeping tasks.
- Called insurance companies to retrieve patient information to determine final cost of prescription.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
- Avoided product waste with proper stock rotation procedures.
- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
- Secured drug supplies, closely following pharmacy procedures and monitoring access.
- Met customer needs with fast and knowledgeable pharmacy support.
- Calculated medication dispensing charges and equipment use fees for hospital patients.
- Supported pharmacists by measuring, counting and labeling prescriptions.
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers.
- Certified Immunizer.
- Assisted pharmacists in verifying prescription accuracy, resulting in improved medication safety and reduced errors.
- Trained and mentored junior pharmacy staff to enhance team performance and maintain high operational standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Pharmacy Technician -
Allied Institute
Lauderhill, FlSkills
- Prescription filling
- Supply restocking
- Insurance processing
- Scheduling
- Planning
- Analytical thinking
- Regulatory compliance
- Billing support
- Profile updating
- Cultural awareness
- Quality assurance
- Critical thinking
- Maintenance
- Continuing Education
- Record preparation
- Quality Improvement
- Inventory Control
- Interior Maintenance
- Insurance reconciliation
- Order verification
- Facility safety
- Multitasking
- Written communication
- Attendance oversight
- Telephone Calls
- Cash Register
- Prescription processing
- Medication dispensing
- Inventory management
- Drug storage inspection
- Patient information retrieval
- Insurance verification
- Customer support
- Medication safety
- Stock rotation
- Sanitation practices
- Pharmacy software
- Cash handling
- Compliance adherence
- Prescription labeling
- Team collaboration
- Patient education
- Equipment sterilization
- Problem resolution
- Problem-solving skills
- Verifying orders
- Drug classification
- Compounding techniques
Timeline
Pharmacy Technician
Walgreens
04.2015 - 10.2025
Pharmacy Technician -
Allied Institute