Malik Ferrier
North Lauderdale,FL
Summary
Energetic representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Teleperformance
04.2023 - 10.2023
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Maintenance Attendant
Akam
07.2022 - 02.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Contractor (FPL Affiliation)
PREMIER SERVICES
10.2021 - 07.2022
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Armed Security Guard
Allied Universal
08.2015 - 10.2021
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Armed Security Guard
Master Investigation & Security
12.2011 - 08.2015
- Wrote reports detailing visitors, incidents, and resolutions.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
Education
High School Diploma -
Keystone National High School
Miami, FL12.2020
Technical Support Fundamentals
(Google) Coursera
Mountain View, CA02.2023
Skills
- Problem Resolution
- Call Volume and Quality Metrics
- Database Research
- Microsoft Windows and Office
- Technology Sales
- Client Needs Assessment
- Resource Distribution
- Professional Relationships
Timeline
Customer Service Agent
Teleperformance
04.2023 - 10.2023
Maintenance Attendant
Akam
07.2022 - 02.2023
Contractor (FPL Affiliation)
PREMIER SERVICES
10.2021 - 07.2022
Armed Security Guard
Allied Universal
08.2015 - 10.2021
Armed Security Guard
Master Investigation & Security
12.2011 - 08.2015
High School Diploma -
Keystone National High School
Technical Support Fundamentals
(Google) Coursera
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