Malik T. Wilson
Seattle
Summary
As an IT Support Specialist with a passion for technology, I’ve gained hands-on experience in desktop support, network troubleshooting, system maintenance, and end-user support. I thrive in fast-paced environments, diagnosing hardware and software issues, and managing network connectivity. With a focus on providing exceptional customer service, I enjoy helping users resolve technical challenges. I’m also dedicated to expanding my skills in cybersecurity, pursuing a degree in Cybersecurity while working towards certifications like CompTIA Security+ and CCNA. My goal is to blend my IT support experience with my growing expertise in cybersecurity to optimize business operations and protect organizational systems.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
OpenSky Logistics
Seattle
09.2024 - Current
- Perform system maintenance and updates, ensuring optimal functionality and security
- Manage and troubleshoot network connectivity issues for staff and residents
- Support the valet ticketing POS system, resolving software and operational issues
- Assist seniors with technology needs, including password recovery and device troubleshooting
- Provide desktop support for workstations, ensuring seamless operation for staff
Assistant Property Manager / Parking Attendant
Expo Apartments
Seattle
10.2018 - Current
- Managed parking facilities, ensuring smooth traffic flow and payment processing
- Provided technical support for Yardi Property Management software
- Assisted clients with inquiries, delivering high-quality customer service
Audio and Visual Technician
TES
Seattle
04.2023 - 12.2024
- Troubleshot and maintained conference room equipment, including projectors, tablets, phones, desktops, and monitors
- Installed and configured monitors and other audiovisual equipment to ensure proper functionality during meetings and events
- Collected and analyzed data to prioritize tasks, ensuring a more efficient workload by addressing high-priority issues first
- Resolved technical issues with audiovisual equipment using a ticketing system (Amazon's internal ticketing platform)
- Provided technical assistance for users, addressing hardware and software issues related to conference room tech and personal devices
- Collaborated with teams to ensure seamless operation of in-room technology for virtual and in-person meetings
Education
Bachelor of Science - Cybersecurity
National University
09.2026
Skills
- Windows
- MacOS
- Linux
- TCP/IP
- DHCP
- DNS
- VPN
- Active Directory
- Hardware diagnostics
- Software installations
- Printer connectivity
- Projector setups
- Conference room troubleshooting
- Monitor installations
- Virus removal
- System updates
- Password management
- Microsoft Office Suite
- Yardi Property Management
- POS Systems
- Ticketing Systems (Amazon)
- Network troubleshooting
- Problem solving
- Issue troubleshooting
Websites
References
Available upon request.
Certifications Training
- CompTIA A+, Completed
- CompTIA Linux+, Completed
- CompTIA Security+, In Progress
- CompTIA Network+, In Progress
- CCNA, In Progress
- Acura Verified ECU Programmer, Completed
Timeline
IT Support Specialist
OpenSky Logistics
09.2024 - Current
Audio and Visual Technician
TES
04.2023 - 12.2024
Assistant Property Manager / Parking Attendant
Expo Apartments
10.2018 - Current
Bachelor of Science - Cybersecurity
National University
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