Malikah Hopkins
Fort Worth,TX
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective communication and multitasking. Recognized for leadership in training new staff and maintaining high standards of cleanliness and safety, ensuring a positive experience for all patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
Fort Worth, TX
08.2024 - 03.2026
- Prepared and served beverages and food items according to Dunkin' Donuts standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, providing a positive experience through effective communication.
- Operated cash register, handling transactions accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety procedures to maintain product quality and customer safety.
- Adapted to changing priorities, demonstrating flexibility in fast-paced environment.
- Participated in training new crew members on operational procedures and customer service skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Lead Teacher
Candys Kids Learning Academy Llc
Philadelphia, PA
09.2016 - 07.2023
- Developed and implemented age-appropriate lesson plans to foster children's learning and development.
- Led classroom activities that promoted social, emotional, and cognitive growth among students.
- Mentored and trained new teachers on curriculum standards and classroom management techniques.
- Collaborated with parents to support children's progress and address any developmental concerns.
- Assessed student performance through observations and evaluations to tailor educational approaches.
- Organized and facilitated parent-teacher conferences to enhance communication regarding student achievements.
- Streamlined classroom operations by integrating technology tools for curriculum delivery and assessment tracking.
- Established a positive classroom environment that encouraged creativity, curiosity, and cooperation among students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Direct Care Worker
First Horizon Care
Philadelphia, PA
04.2021 - 12.2022
- Prepared and served beverages and food items according to Dunkin' Donuts standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, providing a positive experience through effective communication.
- Operated cash register, handling transactions accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety procedures to maintain product quality and customer safety.
- Adapted to changing priorities, demonstrating flexibility in fast-paced environment.
- Participated in training new crew members on operational procedures and customer service skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Nha Certificate - Certified Clinical Medical Assistant
Stepful
Arizona City, AZ06.2025
Education
Community College of Philadelphia
Philadelphia, PA05.2022
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling
Cleaning
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Self-discipline
Interactive communication skills
Flexible schedule
Safe food handling
Integrity and honesty
Safety awareness
Initiative and Self-motivation
Verbal and written communication
Leadership qualities
Drive-thru operations
Food preparation
Crew leadership
Valid Driver's license
Telephone etiquette
Certification
NHA certification
Timeline
Crew Member
Dunkin' Donuts
08.2024 - 03.2026
Direct Care Worker
First Horizon Care
04.2021 - 12.2022
Lead Teacher
Candys Kids Learning Academy Llc
09.2016 - 07.2023
Nha Certificate - Certified Clinical Medical Assistant
Stepful
Education
Community College of Philadelphia