Malikah Hopkins
Dunkin' Donuts
Fort Worth
10
years of professional experience
Dynamic professional with a strong background in customer service and teamwork, honed at Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and maintaining cleanliness, consistently achieving operational goals in fast-paced environments. Committed to fostering positive relationships and ensuring compliance with health standards.
Work History
Crew Member
1 Year 7 Months- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new team members on operational procedures and customer service standards.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team to meet daily production goals in a fast-paced environment.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Followed health and safety guidelines to ensure compliance with regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Direct Care Worker
1 Year 8 Months- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new team members on operational procedures and customer service standards.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team to meet daily production goals in a fast-paced environment.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Followed health and safety guidelines to ensure compliance with regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Lead Teacher
6 Years 10 Months- Developed engaging lesson plans that fostered student curiosity and learning.
- Implemented classroom management strategies to create a positive learning environment.
- Mentored junior teachers, providing guidance on instructional methods and curriculum development.
- Assessed student progress using various evaluation tools to ensure academic growth.
- Collaborated with parents and staff to address individual student needs effectively.
- Facilitated professional development workshops focused on best teaching practices and educational innovation.
- Integrated technology into lessons to enhance interactive learning experiences for students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Education
No Degree - Education
Graduate Certificate - Certified Clinical Medical Assistant
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling
Cleaning
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Flexible schedule
Safe food handling
Integrity and honesty
Timeline
Crew Member
Dunkin' Donuts
08.2024 - 03.2026Read More
Direct Care Worker
First Horizon Home Care
04.2021 - 12.2022Read More
Lead Teacher
Candys Kids Learning Academy Llc
09.2016 - 07.2023Read More
Community College of Philadelphia
No Degree from Education
Read More
Stepful
Graduate Certificate from Certified Clinical Medical Assistant
Read More