Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malissa Prince

Largo,FL

Summary

Results-oriented professional with extensive experience in customer service and sales. Known for building strong client relationships and implementing training programs that elevate team performance, ultimately leading to increased profitability and customer loyalty.

Overview

9
9
years of professional experience

Work History

General Manager

Tommy's Express Holdings
Largo, FL
01.2023 - 05.2026

-Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.

-Developed and implemented strategic plans to drive business growth and increase profitability.

-Created employee schedules that ensured adequate staffing levels during peak hours, while controlling labor costs.

Wash Technician

Tommy's Express Holdings
Largo, FL
11.2020 - 01.2023

-Customer service, money handling, cleaning, grounds keeping and cahier duties.

-Effectively communicated promotions, discounts, and special offers to customers at the point of sale.

-Built and maintained strong relationships with customers, resulting in repeat business and referrals.

-Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.

General Laborer

Foam Rubber Products
New Castle, In
03.2018 - 12.2019

-Operated machinery for cutting and shaping foam products, ensuring precision in production processes.

-Conducted quality inspections of finished products, maintaining high standards of safety and compliance.

-Assisted in training new staff on equipment operation and safety protocols to enhance team productivity.

-Streamlined workflow processes by implementing best practices, reducing downtime during production shifts.

-Coordinated with team members to optimize material handling and improve overall efficiency in operations.

-Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.

Maintainace/Cashier

Mr. Fuel
Spiceland, IN
06.2017 - 03.2018

-Ensured that inside and outside of store was clean and clear of trash and debris

-Emptied trash receptacles inside and outside.

-Cleaned, sanitized and supplied bathrooms and shower rooms. Laundry for trucker showers

-Customer service, collected payments, and maintained balance of cash drawer

-Assisted customers with product inquiries, enhancing overall shopping experience.

-Built relationships with customers to encourage repeat business.

Education

High School Diploma -

New Castle Chrysler High School
New Castle, In

Skills

    -Leadership and team building

    -Problem resolution

    -Operations management

    -Team player

    -Efficient multi-tasker

    -Effective leader

    -Training and coaching

    -Sales expertise

Timeline

General Manager

Tommy's Express Holdings
01.2023 - 05.2026

Wash Technician

Tommy's Express Holdings
11.2020 - 01.2023

General Laborer

Foam Rubber Products
03.2018 - 12.2019

Maintainace/Cashier

Mr. Fuel
06.2017 - 03.2018

High School Diploma -

New Castle Chrysler High School