MALIYA MCQUEEN
Savannah,GA
Summary
Highly motivated individual well-versed in the hospitality industry. Experienced in providing a safe and secure environment for guests and staff on site.
Overview
2027
2027
years of professional experience
Work History
Night Auditor
Marshall House
2024 - Current
- Manage front desk operations, providing exceptional customer service during overnight shifts.
- Reconcile discrepancies between daily revenue reports and system-generated data for accuracy.
- Monitor security systems to ensure guest safety and property protection throughout the night shift.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Innkeeper
Forsyth Park Inn
2024 - 2026
- Prepared and served breakfast, considering dietary preferences, and ensuring a welcoming start to guests.
- Collaborate with housekeeping to ensure room readiness, communicate guest preferences or needs, and arrange maintenance or room changes as required.
- Proficient in Inn-road hotel management software.
- Maintain front desk organization, update guest records, process billing, balance payment receipts, and manage cash, credit cards, and related paperwork.
- Enhance guest satisfaction by offering upgrades or additional services when appropriate, and promoting on-site offerings, or special packages.
- Enforced basic pool safety rules and monitored guest activity to promote a safe environment. Ensured the pool area was welcoming, with loungers, towels, and seating properly arranged; responded to guest requests or inquiries promptly.
- Recommended local attractions and dining options, showcasing in-depth knowledge of the area to guests.
Night Auditor
Tryp by Wyndham
2023 - 2024
- Conduct nightly audits of financial transactions to ensure accuracy and compliance with accounting standards.
- Conducted nightly security checks to ensure all doors were locked securely and no unauthorized personnel was present in the building.
- Proficient in the Opera Cloud PMS system.
- Prepare end-of-day financial reports, summarizing key metrics for management review.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Assisted in training new staff members on proper procedures for handling money and credit card transactions..
Afternoon Front Desk Agent
Mansion on Forsyth Park
2021 - 2023
- Answering incoming calls per day resolving guest issues and escalating major concerns to management and transferring calls as necessary.
- Handling cash, credit, and debit card transactions accurately.
- Assisting Housekeeping supervisors if need be to report any damage, safety issues, and potential hazards to guest and staff.
- Answering customer questions about room rates, amenities, available rooms, rewards programs, and special requests.
- Trained new front desk staff on operational procedures and customer service standards.
- Proficient in Opera PMS front office/ reservations systems.
Skills
- Microsoft Office
- Excel
- Customer Service
- Front desk operations
- Staff training
- Auditing techniques
Timeline
Night Auditor
Marshall House
2024 - Current
Innkeeper
Forsyth Park Inn
2024 - 2026
Night Auditor
Tryp by Wyndham
2023 - 2024
Afternoon Front Desk Agent
Mansion on Forsyth Park
2021 - 2023