Mallory Clark
Metairie,LA
Summary
Experienced with providing high-quality customer service and addressing client needs. Utilizes effective communication to enhance customer relations. Track record of problem-solving and building customer loyalty.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Licensed Customer Service Representative
TWFG
03.2026 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted in processing policy changes and claims, maintaining compliance with industry regulations.
- Conducted follow-ups with clients to ensure satisfaction and foster long-term relationships.
- Generating new business while maintaining policy compliance for a million dollar agent.
- Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
LUXURY REAL ESTATE ADVISOR
ENGEL & VOLKERS 30A
09.2022 - 06.2025
- Specialized in secondary luxury home market strategy, leveraging market trend identification to support successful, high-value transaction outcomes.
- Contributed to over $25 million sales team through expert negotiation and proactive client management to support team strategy and business success.
- Owned development and execution of innovative marketing strategies aimed at increasing property visibility and attracting high-net-worth individuals.
- Led social media initiatives to maintain brand visibility and engagement across Instagram, Facebook, and TikTok, building dedicated following exceeding 10,000.
SOCIAL MEDIA MANAGER
TWFG INSURANCE
02.2022 - 09.2022
- Developed and managed business profiles across Facebook, Instagram, LinkedIn, Google, and Yelp, enhancing local visibility and driving customer engagement.
- Utilized social media scheduling tools to plan and publish targeted content and managed email marketing campaigns to engage new and existing clients.
- Updated business website and optimized listings on Google Search and Yelp, improving online presence and supporting lead generation.
LISTING & MARKETING COORDINATOR
COASTAL LUXURY
08.2021 - 02.2022
- Developed and executed marketing strategies for high-end property listings, utilizing social media, Mailchimp email campaigns, and targeted digital ads to attract qualified buyers.
- Coordinated listing presentations and showcased properties with professional photography, crafting compelling property descriptions that highlighted key features.
- Managed and optimized online property listings across MLS and real estate websites, ensuring accurate, up-to-date content to enhance visibility and engagement.
Education
Florida Real Estate License -
Bachelor of Science - Marketing
Louisiana State University
Baton Rouge, LA12.2019
Skills
- Compliance monitoring
- Client education
- Claims handling
- Policy administration
- Social Media Marketing
Certification
Louisiana Property & Casualty Insurance License
Timeline
Licensed Customer Service Representative
TWFG
03.2026 - Current
LUXURY REAL ESTATE ADVISOR
ENGEL & VOLKERS 30A
09.2022 - 06.2025
SOCIAL MEDIA MANAGER
TWFG INSURANCE
02.2022 - 09.2022
LISTING & MARKETING COORDINATOR
COASTAL LUXURY
08.2021 - 02.2022
Florida Real Estate License -
Bachelor of Science - Marketing
Louisiana State University