Mallory Turner
Ramona,CA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Server Trainer
Benihana
San Diego, California
04.2024 - Current
- Trained new servers on menu items and service standards.
- Assisted management in scheduling and organizing training sessions.
- Demonstrated proper food handling and safety procedures to staff.
- Provided exceptional customer service to enhance dining experiences.
- Managed table assignments and ensured timely service delivery.
- Collaborated with kitchen staff to coordinate meal preparation and timing.
- Maintained knowledge of menu items to assist guest inquiries effectively.
- Processed customer orders accurately using point-of-sale systems.
Server
Texas Roadhouse Restaurant
San Diego, California
08.2023 - 01.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took orders and ensured accuracy in food and drink selections.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Upsold menu items to enhance the dining experience for guests.
- Managed customer inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
The Waterfront
The Waterfront Bar
San Diego, California
10.2021 - 09.2022
- Provided excellent customer service in a high-volume dining environment.
- Provided excellent customer service in a fast-paced dining environment.
- Took orders and ensured accuracy in food and drink selections.
- Prepared and mixed beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of bar and dining areas throughout shifts.
- Managed cash register operations, including processing payments accurately.
- Assisted in training new servers on menu items and service procedures.
- Monitored inventory levels, restocking supplies as needed during shifts.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Dental Receptionist
Solana Beach Endo
Solana Beach, California
07.2017 - 03.2020
- Managed patient scheduling and appointment confirmations for a busy dental practice.
- Coordinated patient intake forms and verified insurance information efficiently.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Handled front desk operations, ensuring a welcoming environment for patients.
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Utilized dental management software to track patient records and appointments accurately.
- Processed payments and maintained accurate financial records for services rendered.
Education
Associate of Arts - English Language
San Elijo
San Diego, CA 09.2006 - 05.2008
Poway High School
San Diego, CaliforniaSkills
- Food safety
- Point of sale (POS) system operations
- Employee training
- Cash handling
- Detail-oriented
- Customer relationship management
Certification
- CA Food Handlers
- ABS certification
Timeline
Server Trainer
Benihana
04.2024 - Current
Server
Texas Roadhouse Restaurant
08.2023 - 01.2024
The Waterfront
The Waterfront Bar
10.2021 - 09.2022
Dental Receptionist
Solana Beach Endo
07.2017 - 03.2020
Associate of Arts - English Language
San Elijo
09.2006 - 05.2008
Poway High School