Summary
Overview
Work History
Education
Skills
Timeline
Malorie Oldham

Malorie Oldham

Denver,CO

Summary

I'm enthusiastic, hard-working, flexible and friendly. A fast and eager learner, my organizational skills are top-notch and I work efficiently and effectively both alone and on a team. I strive to anticipate the needs of my team and will go above and beyond to assist those around me with a smile.

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

2
2
years of professional experience

Work History

Personal Shopper

Instacart
Lakewood, Colorado
05.2023 - Current
  • Communicated regularly with Instacart Shopper Support regarding any delays or issues encountered on routes.
  • Provided excellent customer service by communicating effectively with my customers about delays, stock issues, selection of replacements for out of stock items.
  • Delivered orders in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Transported and safely delivered items to prevent damage or loss using strict adherence to food safety protocols.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Utilized GPS and maps for efficient route planning.
  • Promoted positive customer service by delivering orders on-time and fully resolving issues.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Handled orders in accordance with product handling standards.

Delivery Driver

DoorDash
Lakewood, Colorado
05.2023 - Current
  • Inspected vehicle and maintained gas, oil and water levels.
  • Transported and safely delivered items to prevent damage or loss.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Handled food orders in accordance with food-safe handling standards.
  • Delivered rush orders on tight schedules to meet customer expectations.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Navigated routes with relevant map programs and GPS systems.
  • Effective and efficient communication with both customers and DoorDash support.

Laborer

Rocky Mountain Flagging
Denver, Colorado
04.2024 - 06.2024
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Inspected sites before and after construction projects.
  • Set up, maintained and broke down highway lane closures.
  • Strictly enforced all applicable safety protocols and measures on job sites.
  • Drove the impact truck to and from job sites, positioned truck and monitored job sites for proper placement and supervision

Education

Some College (No Degree) - Spanish

University of Colorado Denver, Denver, CO

Skills

  • Advertising and marketing
  • Vendor and customer engagement
  • Sales proficiency
  • Proficient, careful money handling
  • Exemplary customer service
  • Management
  • Payroll, scheduling, hiring
  • Cash/credit reconciliation
  • Inventory and invoicing
  • Accounts payable and receivable

Timeline

Laborer - Rocky Mountain Flagging
04.2024 - 06.2024
Personal Shopper - Instacart
05.2023 - Current
Delivery Driver - DoorDash
05.2023 - Current
University of Colorado Denver - Some College (No Degree), Spanish

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Malorie Oldham