Malshon Ball
Carrollton,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Community Manager
RPM Living
10.2023 - Current
- Mentoring Team Members
- Resident Retention
- Conflict Resolution
- Management of Property Financials: Assisting with budget preparation, management, or oversight of monthly expenditures, reclasses and accruals
- Delinquency Management: Minimizing delinquency by actively communicating with residents for collections
- Filing and managing evictions, as well as representing the community in court when necessary
- Community Branding and Marketing: Developing and implanting media strategies to enhance the branding and visibility of our community
- Budging
- scheduling Vendors & Creating POs
- Closeout, Making sure everything matches with no open accounts
- GL Scrubs
- Accruals
- Executive Summary
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Assistant Community Manager
RPM Living
08.2023 - 10.2023
- Leasing Management: Oversight of leasing operations to ensure a smooth and efficient process for prospective and current residents
- Customer Satisfaction: Providing excellent customer service to ensure resident satisfaction
- Marketing Strategy: Developing and implementing marketing strategies to enhance the property’s brand and presence
- Resident Communication: Maintaining clear and effective communication with residents by keeping them informed about important property updates and events
- Delinquency Management: Monitoring and managing delinquency rates, minimizing outstanding payments
Education
Certificate -
Champions School Of Real Estate
11.2021
No Degree - Business Management, Nursing
Lincoln University
Jefferson City, MO01.2013
Skills
- Customer Service
Tenant and eviction laws
Vendor Management
Resident relations
Records and database administration
Website Management
- Accounting
- Budgeting
- Accounts Payable
- Office Management
- Fair Housing Regulations
Payment Processing
Property Management
Expertise in [Software]
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Peaks through effectively helping with Renewals, Work Orders, Leasing.
- Collaborated with team of 8 in the development of Growth with In the Community.
- Supervised team of 8 staff members.
- Documented and resolved Insurance & marketing which led to Resident Retention.
Awards
- Leasing Associate of the Year, 2021, Greystar
- AAGD Sapphire Awards Leasing Associate of the Year Nominee, 2021, Greystar
- Assistant Community Manager of the Year, 2024, RPM Living
Hobbies and Interests
- Loving Learning
- Relaxing with My kids
- Biking
- Reading
Certification
- Certification in Volunteer Management – Council for Volunteer Administration or similar.
Timeline
Assistant Community Manager
RPM Living
10.2023 - Current
Assistant Community Manager
RPM Living
08.2023 - 10.2023
Certificate -
Champions School Of Real Estate
No Degree - Business Management, Nursing
Lincoln University
- Certification in Volunteer Management – Council for Volunteer Administration or similar.
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