Malysa Napoli
2211 Stanford St ,TX
Summary
Compassionate and reliable professional at Elijah Rising with strong people, administrative, and time management skills. Experienced in coordinating tasks, supporting clients, and keeping operations running smoothly.
Overview
4
4
years of professional experience
Work History
Residential Coordinator
Elijah Rising
Houston, TX
01.2024 - Current
- Streamlined daily operations to enhance service delivery efficiency.
- Ensured adherence to organizational policies and procedures to uphold safety standards.
- Orchestrated communication channels between residents and staff to optimize support services.
- Trained new staff on operational protocols and best practices for resident engagement.
- Evaluated resident feedback to drive improvements in program offerings and service quality.
- Cultivated and promoted a culture of safety, belonging, and spiritual growth.
Associate
HEB Grocery Store
Mont Belvieu, TX
12.2021 - 02.2023
- Assisted customers with product selection and inquiries, enhancing customer satisfaction and loyalty.
- Maintained store cleanliness and organization, contributing to a positive shopping environment for customers.
- Collaborated with team members to restock shelves promptly, ensuring product availability for shoppers.
Skills
- Teamwork and collaboration
- Cross-Functional communication
- Resident relations
- Resident Intake
- Role modeling
- Policy enforcement
- Behavior monitoring
- Crisis Response and De-escalation
- Attention to detail
- Technical troubleshooting & office IT support
- Microsoft Office & Google Workspace (working knowledge)
- Active listening
Timeline
Residential Coordinator
Elijah Rising
01.2024 - Current
Associate
HEB Grocery Store
12.2021 - 02.2023