Mandana Rassuli
Los Angeles,CA
Summary
Results-driven professional with extensive experience in event coordination and sales management. Known for strong problem-solving skills and effective communication, consistently delivering successful events and enhancing customer satisfaction through targeted promotional strategies.
Overview
35
35
years of professional experience
Work History
Director of Sales and Marketing
Hollywood Hotel
Hollywood
01.2003 - Current
- Assisted customers in product selection and provided excellent service.
- Maintained merchandise displays to ensure visual appeal and organization.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted inventory checks to ensure stock availability and accuracy.
- Trained new staff on sales techniques and store procedures effectively.
- Implemented promotional strategies to enhance customer engagement within the store.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Hollywood Hotel Events
Self Employed
Hollywood, California
01.2003 - 01.2020
- I started my own business doing large-scale events for 200 to 800 guests.
- Working as an independent event coordinator with various hotels, resorts in the Greater Los Angeles, Newport Beach, and San Diego area.
- Creating various floor plans for better event flow in the greater Los Angeles area.
- Working closely with all vendors to execute a smooth transition with the hotel.
- Full on involvement with Vendors as well as client.
Sales Manager
Olympic Collection Banquet Center
Los Angeles, California
01.1991 - 01.2002
- Worked as a Sales and Catering Manager from 1991 to 2002.
- Overseeing all sales aspects of events.
- Creating menus, floor plan, staff schedule.
- Overseeing kitchen menu displays for accuracy.
Education
Bachelor of Science - Business Administration And Management
University of California Irvine
Irvine, CA09-1998
Bachelor of Arts - Business Management
Santa Monica College
Santa Monica, CA05-1986
Skills
- Sales strategy
- Market analysis
- Customer engagement
- Event coordination
- Promotional planning
- Business development
Languages
English
Full Professional
German
Full Professional
Farsi
Full Professional
Turkish
Professional
Spanish
Professional
French
Limited
Timeline
Director of Sales and Marketing
Hollywood Hotel
01.2003 - Current
Hollywood Hotel Events
Self Employed
01.2003 - 01.2020
Sales Manager
Olympic Collection Banquet Center
01.1991 - 01.2002
Bachelor of Science - Business Administration And Management
University of California Irvine
Bachelor of Arts - Business Management
Santa Monica College