Mandy Sokol-Przybyla
Langhorne,PA
Summary
Dedicated crew member with strong customer service skills, enhancing efficiency through teamwork and effective training. Committed to delivering high-quality service and maintaining operational standards.
Dynamic crew member with proven abilities in problem-solving and clear communication. Experienced in optimizing workflow and training new staff, contributing to improved service delivery and customer satisfaction.
Detail-oriented professional with a track record in customer service and effective multitasking. Recognized for implementing organizational strategies that enhance operational efficiency and ensuring compliance with safety standards.
Overview
2
2
years of professional experience
Work History
Crew Member
Burger King
Souderton, PA And Perkasie PA
01.2025 - 12.2025
- Engaged with team members to optimize service delivery during peak hours, resulting in improved efficiency.
- Guided new crew members through comprehensive training on operational protocols and effective customer service techniques.
- Analyzed inventory data and implemented restocking strategies to optimize supply levels and enhance product accessibility.
- Analyzed and integrated suggestions for workflow improvements, fostering a more efficient operational environment.
- Collaborated with team members to meet service goals during peak hours, enhancing overall efficiency.
- Maintained cleanliness and organization of workstations, ensuring compliance with safety standards.
- Provided excellent customer service by engaging with patrons and addressing inquiries promptly.
- Operated point-of-sale system accurately, processing transactions and handling cash effectively.
- Prepared and served high-quality beverages and food items to customers efficiently.
- Monitored inventory levels, assisting in restocking supplies to ensure availability of products.
- Worked front counter, drive-thru and other areas.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Implemented suggestions for improving workflow processes, contributing to a more streamlined operation.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Fostered positive team environment by assisting coworkers during rush periods.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Boosted repeat customer rates by providing friendly and engaging service.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Supported training of new crew members, leading to more efficient onboarding process.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Crew Member
Dunkin' Donuts
Quakertown, PA
03.2024 - 09.2025
- Crafted and served premium beverages and food items, ensuring prompt service and adherence to quality standards.
- Implemented and maintained organizational systems at workstations to guarantee adherence to safety protocols.
- Responded to patron inquiries with urgency and attentiveness, ensuring high levels of customer satisfaction.
- Oversaw cash handling and transaction processing within point-of-sale system, contributing to operational efficiency and customer satisfaction.
- Prepared and served high-quality beverages and food items to customers efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with safety standards.
- Provided excellent customer service by engaging with patrons and addressing inquiries promptly.
- Operated point-of-sale system accurately, processing transactions and handling cash effectively.
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with inquiries and product selection.
- Handled cash register operations, including balancing drawers.
- Operated cash register, processed transactions accurately and efficiently.
- Assisted with food preparation and ensured adherence to safety standards.
- Provided exceptional customer service, resolving issues to enhance satisfaction.
- Maintained cleanliness of dining and kitchen areas, following sanitation protocols.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Collaborated with team members to meet service goals during peak hours, enhancing overall efficiency.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Monitored inventory levels, assisting in restocking supplies to ensure availability of products.
- Implemented suggestions for improving workflow processes, contributing to a more streamlined operation.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Fostered positive team environment by assisting coworkers during rush periods.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Boosted repeat customer rates by providing friendly and engaging service.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Supported training of new crew members, leading to more efficient onboarding process.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
High School Diploma -
Palisades High School
Kintnersville, PA06-2001
High School Diploma -
Upper Bucks Vo-tech School
Perkasie, PA06-2001
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
Timeline
Crew Member
Burger King
01.2025 - 12.2025
Crew Member
Dunkin' Donuts
03.2024 - 09.2025
High School Diploma -
Palisades High School
High School Diploma -
Upper Bucks Vo-tech School