Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manirul Islam Alamgir

The Bronx,NY

Summary

Proven leader and skilled communicator, adept in schedule management and customer service, honed across roles at Uber Technologies Inc. and Dunkin' Donuts. Excelled in enhancing passenger safety and satisfaction, demonstrating patience and understanding. Achieved significant improvements in operational efficiency and customer care, leveraging expertise in POS software and navigation.

Overview

1
1
year of professional experience

Work History

Rideshare Driver

Uber Technologies Inc.
01.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.

Shift Leader

Dunkin' Donuts
12.2023 - 01.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Crew Member

Dunkin Donuts
07.2023 - 12.2023
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Juice Generation
11.2023 - 11.2023

Education

Associate of Science -

ASA College
1293 Broadway, New York, NY 10001

Sylhet Science College
Sylhet, Bangladesh.
03.2021

High School Diploma -

Rajar Gaon High School
Sylhet, Bangladesh
05.2018

Skills

    Schedule Management

    Excellent navigation

    Patience and understanding

    Customer Service

    Punctuality

    Passenger Safety

Timeline

Rideshare Driver

Uber Technologies Inc.
01.2024 - Current

Shift Leader

Dunkin' Donuts
12.2023 - 01.2024

Crew Member

Juice Generation
11.2023 - 11.2023

Crew Member

Dunkin Donuts
07.2023 - 12.2023

Associate of Science -

ASA College

Sylhet Science College

High School Diploma -

Rajar Gaon High School

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Manirul Islam Alamgir