Manuel Escobedo
Mentone,CA
Summary
Driven professional with a proven track record at Toyota Of Riverside, enhancing customer satisfaction through expert schedule coordination and outstanding service. Excelled in generating work orders and processing warranties, demonstrating strong organization and technical knowledge. Skilled in fostering relationships, ensuring a seamless service experience.
Overview
6
6
years of professional experience
Work History
Service Writer
Toyota Of Riverside
11.2021 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Update customers by effectively managing appointment schedules and coordinating with technicians on needed repairs & maintenance recommendations.
- Generate work orders with customers service needs & customers concerns.
- Work with automotive insurance adjusters & companies for insurance repairs.
- Maintain a good relationship with dealership personnel & customer to meet promise times for repairs and services.
- Process warranty repairs for Toyota vehicles & products.
Service Advisor
South Coast Toyota
08.2018 - 11.2021
Generate work orders for customers service needs & concerns.
Effectively analyze & breakdown technicians recommendations on customers vehicles in order to provide customer with service needs z repairs.
Education
Arlington High School
Riverside, CASkills
- Schedule Coordination
- Sales Transactions
- Order Preparation
- Customer Service
- Cost Estimates
- Customer service expertise
- Technical knowledge
- Invoice Verification
- Effective writing
- Strong Organization
- Processing warranties
- Communicating with clients
- Product and service knowledge
- FLUENT IN LANGUAGE
Timeline
Service Writer
Toyota Of Riverside
11.2021 - Current
Service Advisor
South Coast Toyota
08.2018 - 11.2021
Arlington High School
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