Manuel Favela
Santa Ana,CA
Summary
Highly-motivated leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Fossil Outlet Store
Commerce, California
04.2024 - Current
- Develop and engage team of sales associates and key holders to create great connections and experiences with guests
- Support Store Manager by monitoring payroll costs to meet monthly objectives
- Execute visual standards and ensure they are met on a daily basis
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Manager
Fossil
Costa Mesa, CA
09.2021 - 04.2024
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
Third Keyholder
Fossil
Brea, CA
04.2019 - 09.2021
- Maintained accurate records of daily transactions.
- Ensured compliance with all company policies and procedures related to the position.
- Executed opening and closing duties such as setting alarms, counting money.
- Provided excellent customer service by resolving customer complaints and inquiries.
- Provided guidance and support to junior team members in order to ensure a productive work environment.
- Assisted in training new employees on store policies and procedures.
- Assisted in maintaining visual standards throughout the store including merchandising displays.
- Analyzed sales data on a regular basis to identify areas for improvement.
Education
Some College (No Degree) - Music
Fullerton College
Fullerton, CASkills
- Team Development
- Recruitment and Hiring
- Payroll Management
- Problem-Solving
- Outstanding Communication Skills
- Team Building and Leadership
- Training and Mentoring
- Culture Development
- Customer Service
Languages
- Spanish- Fluent
Timeline
Assistant Store Manager
Fossil Outlet Store
04.2024 - Current
Store Manager
Fossil
09.2021 - 04.2024
Third Keyholder
Fossil
04.2019 - 09.2021
Some College (No Degree) - Music
Fullerton College