Manuel Maciel Cuevas
4516 Forest Parkway ,CA
Summary
Proven leader with 6 years at The Home Depot Inc, excelling in customer relations and workplace safety. Spearheaded a team of 16, enhancing operational efficiency and employee performance. Demonstrated expertise in problem-solving and leadership, significantly improving customer satisfaction and service delivery.
Overview
6
6
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
04.2024 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 16 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Created employee schedules to align coverage with forecasted demands.
Customer Specialist
The Home Depot Inc
02.2021 - 03.2024
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Assessed and offered solutions to improve procedures and customer experiences.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
Sales Associate
The Home Depot Inc
08.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School - Finance
Monterey Trail High School
Elk Grove, CA05.2018
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Customer Relations
- Leadership skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Department Supervisor
The Home Depot Inc
04.2024 - Current
Customer Specialist
The Home Depot Inc
02.2021 - 03.2024
Sales Associate
The Home Depot Inc
08.2018 - 01.2021
High School - Finance
Monterey Trail High School
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