Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Molina

Ardmore,OK

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and merchandise stocking. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in heavy lifting and maintaining safety standards, consistently achieving timely stock replenishment and optimizing store readiness.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
10.2018 - 07.2021
  • Assisted customers with inquiries, providing accurate information and support.
  • Learned and utilized customer service software to manage client interactions efficiently.
  • Collaborated with team members to resolve customer issues promptly and effectively.
  • Adapted to changing customer needs, enhancing overall service delivery experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Warhouse Worker

Best Buy
10.2022 - 12.2022
  • Operated forklifts and pallet jacks to transport materials efficiently within the warehouse.
  • Accurately picked, packed, and labeled products according to company standards.
  • Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies.
  • Collaborated with team members to streamline loading and unloading processes for timely shipments.
  • Maintained cleanliness and organization of work areas to adhere to safety regulations.
  • Monitored equipment performance and reported issues to ensure optimal operation of machinery.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Warehouse Worker

Dollar Tree Distribution Center
02.2023 - 05.2023
  • Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
  • Inspected incoming shipments for accuracy and quality, ensuring compliance with company standards.
  • Assisted in maintaining organized storage areas, promoting efficient retrieval of products.
  • Collaborated with team members to streamline packing processes, reducing delays during peak hours.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Overnight Stocker

Walmart
06.2023 - 10.2023
  • Stocked shelves efficiently to ensure product availability and accessibility for customers.
  • Organized merchandise by category and promotional placement to enhance shopping experience.
  • Collaborated with team members to maintain clean and safe work environment in compliance with safety standards.
  • Assisted in inventory management by monitoring stock levels and reporting discrepancies promptly.
  • Operated equipment such as pallet jacks and forklifts to facilitate efficient stocking processes.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.

Education

High School Diploma -

Ardmore High School
Ardmore, OK
05.2021

Skills

  • Product restocking
  • Heavy lifting
  • Maintaining safety
  • Stock replenishment
  • Label reading
  • Handheld scanner use
  • Order picking
  • Safety awareness
  • Moving merchandise
  • Loading and unloading
  • Workplace cleanliness
  • Customer relationship management
  • Cashier support
  • Able to lift number lbs
  • Customer service
  • Teamwork and collaboration
  • Merchandise stocking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Overnight Stocker

Walmart
06.2023 - 10.2023

Warehouse Worker

Dollar Tree Distribution Center
02.2023 - 05.2023

Warhouse Worker

Best Buy
10.2022 - 12.2022

Customer Service Representative

Walmart
10.2018 - 07.2021

High School Diploma -

Ardmore High School

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Manuel Molina