Manuel Velasquez
Las Vegas,NV
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
6
6
years of professional experience
Work History
Crew Member
Wendy's
Las Vegas, NV
09.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Assistant Manager
Johnny Rockets Restaurant
Las Vegas, NV
06.2019 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Bonannos Pizzeria
Las Vegas, NV
07.2019 - 09.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Polytechnic High School
Long Beach, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Safe food handling
- Money handling
- Team leadership
Timeline
Crew Member
Wendy's
09.2024 - Current
Assistant Manager
Bonannos Pizzeria
07.2019 - 09.2023
Assistant Manager
Johnny Rockets Restaurant
06.2019 - 05.2024
Polytechnic High School