María West
Austin
Summary
Accomplished Property Manager with a proven track record at Public Storage, adept in tenant relations and property maintenance. Skilled in customer service and conflict resolution, I excel in fostering team collaboration and meeting regulatory compliance. Demonstrated success in enhancing tenant satisfaction and streamlining operations, ensuring a high level of efficiency and service excellence.
Overview
9
9
years of professional experience
Work History
Property Manager
Public Storage
Austin
01.2021 - Current
- Handled resident complaints and expedited maintenance requests.
- Facilitated tenant paperwork processing and verification.
- Managed all maintenance requests from tenants in a timely manner.
- Met with prospective tenants to show property and assess applications or sign leases.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
Packer Operator
Amazon
San Marcos
10.2016 - 03.2020
- Worked collaboratively with other departments to efficiently meet production goals.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Prepared product shipments by packing boxes in accordance with company standards.
- Assembled corrugated boxes using taping machines according to company guidelines.
Customer Service Representative
ATT
Austin
10.2015 - 10.2016
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Contacted customers about potential service upgrades, new services and account changes.
Education
High School Diploma -
Del Valle
Del Valle, Tx06-1987
Skills
- Tenant relations
- Property maintenance
- Regulatory compliance
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Marketing strategies
Timeline
Property Manager
Public Storage
01.2021 - Current
Packer Operator
Amazon
10.2016 - 03.2020
Customer Service Representative
ATT
10.2015 - 10.2016
High School Diploma -
Del Valle