Work Preference
Summary
Overview
Work History
Education
Timeline
Skills
Work Availability
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Maranda Roberts

Deli/Customer service Management
Soddy,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Team Member Assistant ManagerManagerCustomer Service RepresentativeRetail Sales Associate

Work Type

Full Time

Location Preference

On-Site
Location: Chattanooga, TNHixson, TNSoddy, TN
Open to relocation: No

Important To Me

Career advancementWork-life balancePaid time off401k matchStock Options / Equity / Profit Sharing

Summary

Dynamic professional with extensive experience at Publix, excelling in customer service and inventory management. Proven track record in training staff and enhancing operational efficiency, resulting in reduced waste and improved team performance. Reliable and results-driven, adept at multitasking and problem-solving in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Assistant Deli Manager

Publix
Chattanooga, TN
05.2016 - 09.2024
  • Assisted in daily operations, ensuring optimal product presentation and freshness.
  • Trained staff on deli procedures, enhancing team performance and customer service.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Streamlined deli operations by implementing efficient inventory management processes.
  • Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
  • Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Conducted and performed evaluations
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Team Member

Pizza Hut
Soddy, TN
04.2011 - 07.2014
  • Delivered exceptional customer service during peak hours, ensuring satisfaction and repeat business.
  • Managed cash register operations, accurately processing transactions and balancing end-of-shift reports.
  • Collaborated with kitchen staff to streamline order preparation processes, improving overall efficiency.
  • Implemented cleanliness standards in dining areas, enhancing guest experience through a welcoming environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Assistant Manager

Circle K
Hixson, TN
01.2005 - 11.2010
  • Led daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices and operational efficiency.
  • Coordinated promotional events, driving customer engagement and increasing foot traffic in-store.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Established team priorities, maintained schedules and monitored performance.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

GED -

Chattanooga State Community College
Chattanooga, TN

Timeline

Assistant Deli Manager

Publix
05.2016 - 09.2024

Team Member

Pizza Hut
04.2011 - 07.2014

Assistant Manager

Circle K
01.2005 - 11.2010

GED -

Chattanooga State Community College

Skills

Customer Service

  • Health and safety regulations
  • Inventory management
  • Profit and loss
  • Cleaning & sanitation
  • Teamwork and collaboration
  • Reliable and responsible
  • Adaptability and flexibility
  • Money handling
  • Training and onboarding

Employee supervision

Scheduling coordination

Inventory management

Merchandising strategies

Profit and loss

Staff training

Ordering supplies

Cleaning & sanitation

Problem-solving

Reliable and responsible

Time management

Multitasking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Maranda Roberts Deli/Customer service Management
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