Maranda Roberts
Soddy-Daisy ,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Assistant Deli Manager
Publix
Chattanooga, TN
05.2016 - 09.2024
- Assisted in daily operations, ensuring optimal product presentation and freshness.
- Trained staff on deli procedures, enhancing team performance and customer service.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service 8 years addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Streamlined deli operations by implementing efficient inventory management processes.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted and performed evaluations
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Team Member
Pizza Hut
Soddy, TN
04.2011 - 07.2014
- Delivered exceptional customer service during peak hours, high-pressure environments, ensuring satisfaction and repeat business.
- Managed cash register operations, accurately processing transactions and balancing end-of-shift reports.
- Collaborated with kitchen staff to streamline order preparation processes, improving overall efficiency.
- Implemented cleanliness standards in dining areas, enhancing guest experience through a welcoming environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Assistant Manager
Circle K
Hixson, TN
01.2005 - 11.2010
- Led daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Coordinated promotional events, driving customer engagement and increasing foot traffic in-store.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
GED -
Chattanooga State Community College
Chattanooga, TN05-2001
Timeline
Assistant Deli Manager
Publix
05.2016 - 09.2024
Team Member
Pizza Hut
04.2011 - 07.2014
Assistant Manager
Circle K
01.2005 - 11.2010
GED -
Chattanooga State Community College
Skills
Employee supervision
Scheduling coordination
Inventory management
Merchandising strategies
Profit and loss
Staff training
Ordering supplies
Cleaning & sanitation
Problem-solving
Reliable and responsible
Time management
Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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