Marc Kerolos

• Customer Service Excellence: Maintained a 5.0/5.0 rider rating across 5,000+ trips by delivering professional, courteous service and accommodating diverse passenger needs.
• Operations & Route Optimization: Utilized real-time traffic data and GPS navigation to select optimal routes, reducing average transit time by 16% and ensuring prompt arrivals.
• Safety & Compliance: Upheld flawless safety records through strict adherence to state traffic laws, proactive vehicle maintenance schedules, and attentive, defensive driving in high-density urban environments.
• Problem Resolution: Handled high-stress situations, sensitive passenger interactions, and unexpected route delays with effective communication and conflict resolution strategies, ensuring passenger satisfaction.
• Financial & Business Operations: Managed independent business operations, tracking mileage, controlling daily budget/expenses, and analyzing surge pricing trends to optimize profitability.

• Monitored and addressed credit irregularities, ensuring compliance and reducing risk.
• Analyzed credit irregularities, enhancing risk assessment processes and improving compliance standards for enhanced financial security.
• Communicated with clients to improve follow-up processes and ensure timely responses, enhancing resolution rate.
• Streamlined client payment verification, significantly boosting detection accuracy and preemptively addressing potential financial discrepancies.
• Communicated with clients, improving follow-up processes and ensuring timely responses, resulting in a faster resolution rate.
• Refined follow-up procedures, ensuring comprehensive client communication and timely resolution of complex credit-related inquiries.
• Collaborated with Risk Department, reducing irregular credit cases through effective teamwork and proactive risk management.
• Fostered partnerships with Risk Department to implement strategies that significantly reduced irregular credit cases.
• Refined follow-up procedures to ensure comprehensive client communication and timely resolution of credit-related inquiries.

• Managed customer orders and verified signatures to ensure compliance, which enhanced client trust and increased satisfaction scores.
• Cultivated client relationships, driving portfolio growth and exceeding sales targets, while streamlining loan processes to enhance operational efficiency and customer satisfaction.
• Monitored credit facilities and resolved client complaints, ensuring regulatory compliance and improving customer retention rates.
• Monitored credit facilities and resolved client complaints to ensure regulatory compliance, contributing to improved customer retention rates.
• Processed card and loan applications, maintained depository accounts, and handled portfolio accounts, improving operational efficiency by streamlining workflows.
• Maintained branch vault key and developed cross-selling opportunities, increasing revenue through strategic initiatives.
• Managed customer orders, verified signatures, and ensured compliance, enhancing client trust and increasing satisfaction scores.
• Cultivated client relationships and streamlined loan processes, driving portfolio growth and exceeding sales targets.

• Expanded client portfolios, driving growth in customer engagement and portfolio size.
• Managed and expanded client portfolios, achieving measurable growth in customer engagement and increasing portfolio size.
• Identified and developed new business opportunities, leveraging bank services to attract clients and enhance market share.
• Cultivated cross-selling opportunities by maintaining comprehensive awareness of bank products and fostering strong client relationships.
• Compiled and analyzed customer loan needs, providing technical advice and ensuring loan compliance for risk mitigation.
• Cultivated cross-selling opportunities through strong client relationships and in-depth knowledge of bank products.
• Facilitated efficient customer service by handling checkbook orders and issuance, contributing to smooth branch operations and client convenience.

• Collaborated with branches to promote mobile app features, driving significant adoption rates and increasing digital channel usage.
• Facilitated online banking registration, improving customer satisfaction and engagement with digital services.
• Facilitated online banking registration, enhancing customer satisfaction and engagement with digital services.
• Guided clients through registration and usage of new online banking services, resolving queries and ensuring smooth transition to digital platforms.
• Resolved customer inquiries about electronic services, improving overall user experience and reducing complaint rates.
• Guided clients through online banking registration and usage, resolving queries and ensuring smooth transition to digital platforms.
• Streamlined E-channel support processes, reducing response times and enhancing customer satisfaction with electronic services.

• Collected and analyzed financial data, ensuring accurate reporting and compliance with company standards.
• Booked bank deposits and transfers, maintaining precise records to support daily cash flow management.
• Reconciled general ledger accounts monthly, identifying and resolving discrepancies to maintain financial accuracy.
• Maintained daily expense ledgers, ensuring up-to-date financial tracking and supporting budget adherence.
• Managed fixed assets register to ensure accurate asset tracking and reporting for audit readiness.
• Streamlined financial data collection and reporting methods, implementing strategies that enhanced accounting workflow.

Major Accounting