Marcail Gaulden
Jacksonville,FL
Summary
Goal-driven Credit Control Officer focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels. Results-oriented Collections Manager reduces delinquencies and mitigate risks. Eager to offer 4 years of in-depth experience to support needs.
Overview
8
8
years of professional experience
Work History
Collections Account Manager
Family Smiles Dental
Clarksville , TN
2019.09 - 2023.11
- Reviewed credit records to evaluate customer histories.
- Created and mailed current statements to customers.
- Rectified escalated accounts payable issues from employees and vendors.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Managed daily posting of payments to customer accounts.
- Coded general ledger and processed vendor invoice payments.
Receptionist Administrator
Premier Medical Center, Allan Parr, M.D. & Ann Conn
Clarksville , TN
2016.03 - 2019.07
- Monitored staff performance to ensure adherence to customer service standards.
- Developed policies and procedures related to customer service operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Analyzed business performance data and forecasted business results for upper management.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Education
Associate of Science -
Columbia College
Columbia, SC2017-04
Skills
- Credit Analysis
- Portfolio Management
- Payment Acceptance
- Proficient in SAP
Timeline
Collections Account Manager
Family Smiles Dental
2019.09 - 2023.11
Receptionist Administrator
Premier Medical Center, Allan Parr, M.D. & Ann Conn
2016.03 - 2019.07
Associate of Science -
Columbia College
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