Marcela Cano
Miami Beach
Summary
Dedicated and accomplished hospitality professional with a strong background in both server and host roles within high-volume restaurants. Demonstrated expertise in delivering exceptional service and creating memorable dining experiences. Skilled in providing attentive and personalized customer care while thriving in fast-paced environments. Experienced in both New York and Miami hospitality scenes, with a deep understanding of the demands of these vibrant culinary markets. Committed to upholding the highest standards of professionalism, efficiency, and guest satisfaction. A valuable asset with a proven track record of success in the dynamic world of the hospitality industry.
Overview
2
2
years of professional experience
Work History
Server
Havana Ny
02.2022 - 04.2023
- Provide Outstanding Service: Deliver exemplary customer service by warmly greeting guests, assisting with menu selections, taking accurate orders, and ensuring prompt and efficient service throughout their dining experience.
- Upselling and Add-ons: Proactively suggest additional items such as appetizers, beverages, or desserts to enhance the guest experience and increase revenue.
- Table Maintenance: Set up tables and ensure they are impeccably clean, organized, and properly set with appropriate silverware, glassware, and table settings, etc.
Host
Cafe Luxembourg
08.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Host
B Bistro + Bakery
02.2021 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Arts - Elementary Education
Univesidad Pontificia Bolivariana
Colombia12.2020
Skills
- Dining Room Monitoring
- Quality Control
- Guest Flow
- Special Dietary Requirements
- Wine Service
- Food and Beverage Pairings
- Sales Techniques
- Wine Pairings
- Pos Operation
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Havana Ny
02.2022 - 04.2023
Host
Cafe Luxembourg
08.2021 - 01.2022
Host
B Bistro + Bakery
02.2021 - 06.2021
Bachelor of Arts - Elementary Education
Univesidad Pontificia Bolivariana