Marcela Lopez
Laredo
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
33
33
years of professional experience
Work History
General Manager
Arby's
Laredo
12.2024 - 11.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Guided management and supervisory staff to promote smooth operations.
Sales Associate
Conn's Home Plus
Laredo
04.2024 - 08.2024
- Assisted customers in selecting and purchasing home furnishings and appliances.
- Maintained knowledge of product features and promotions to answer inquiries effectively.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Sold various products by explaining unique features and educating customers on proper application or usage.
General Manager
Whataburger of Alice
Laredo
08.2018 - 08.2023
- Developed and implemented strategies to enhance sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance while setting budgets and controlling expenses for stability.
- Coached and mentored staff on management principles and industry practices to maximize efficiency.
Manager
Whataburger of Alice
Laredo
01.2013 - 08.2018
- Resolved customer complaints promptly to enhance dining experience.
- Coached and mentored team members, improving job performance.
- Executed thorough opening, closing, and shift change functions to uphold operational standards daily.
Assistant Manager
Whataburger of Alice
Laredo
08.2011 - 01.2013
- Supervised daily operations to achieve performance, quality, and service goals.
- Monitored cash intake and deposit records, enhancing accuracy and reducing discrepancies.
- Mentored team members to promote professional development and accountability.
Team Leader
Whataburger Of Alice
Laredo
11.2010 - 08.2011
- Monitored team performance and provided constructive feedback to enhance productivity and uphold quality standards.
- Supervised team members to ensure adherence to established procedures and quality requirements.
- Fostered strong customer relationships through positive interactions and prompt responses.
- Conducted training sessions and mentored team members to promote accuracy, productivity, and dedication to friendly service.
Team Member
Whataburger Of Alice
Laredo
07.2010 - 11.2010
- Maintained clean, organized, and safe work areas to enhance team efficiency.
- Contributed to team success by completing tasks promptly and effectively.
- Acquired proficiency in all required tasks to maximize overall performance.
- Operated various stations to ensure optimal coverage and achieve production goals.
Bookkeeper
RC satellite
Laredo
04.2007 - 05.2010
- Processed and maintained invoices, deposits, and money logs efficiently.
- Completed payroll for employees, ensuring accuracy in record-keeping.
- Tracked business expenses and income while organizing bank statements.
- Reconciled financial records, addressing discrepancies effectively.
- Posted daily receipts and payments in compliance with established protocols.
Bookkeeper
WIC AC
Laredo
04.2005 - 12.2008
- Updated financial records in ledgers and journals, ensuring accuracy of data.
- Reviewed and filed financial documents, coding entries for efficient processing.
- Completed tax forms in compliance with legal regulations to maintain corporate standards.
- Managed vendor relationships and negotiated contracts to secure optimal pricing.
- Matched purchase orders with invoices, recording necessary information accurately.
- Posted daily receipts and payments according to corporate protocols for streamlined operations.
Bookkeeper
EM Trucking
Laredo
09.2002 - 04.2005
- Recorded deposits and reconciled monthly bank accounts to ensure financial accuracy.
- Tracked expenses and inspected account books for precise transaction recording.
- Generated invoices upon receiving billing information, monitoring collection progress diligently.
- Maintained account accuracy by reviewing and reconciling checks on a monthly basis.
cook
UISD
Laredo
05.1993 - 06.2001
- Maintained clean and organized work areas to ensure safety and quality in food preparation.
- Prepared multiple orders simultaneously during peak periods, achieving high accuracy and customer satisfaction.
- Followed recipes and portion control guidelines for consistent food item preparation.
- Monitored food quality, tracked inventory, and rotated stock to confirm freshness of ingredients.
- Organized and prioritized kitchen duties to enhance efficiency in food preparation and service.
- Set up cooking supplies and workstations during opening and closing to optimize workflow.
Education
High School Diploma -
United High School
Laredo, TX06-1991
Skills
- Expense management
- Program administration
- Project coordination
- Contract negotiation
- Supply chain oversight
- Workflow optimization
- Schedule organization
- Staff supervision
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Manager
Arby's
12.2024 - 11.2025
Sales Associate
Conn's Home Plus
04.2024 - 08.2024
General Manager
Whataburger of Alice
08.2018 - 08.2023
Manager
Whataburger of Alice
01.2013 - 08.2018
Assistant Manager
Whataburger of Alice
08.2011 - 01.2013
Team Leader
Whataburger Of Alice
11.2010 - 08.2011
Team Member
Whataburger Of Alice
07.2010 - 11.2010
Bookkeeper
RC satellite
04.2007 - 05.2010
Bookkeeper
WIC AC
04.2005 - 12.2008
Bookkeeper
EM Trucking
09.2002 - 04.2005
cook
UISD
05.1993 - 06.2001
High School Diploma -
United High School