Marcella Huston
Summary
Experienced Treatment Coordinator Versatile professional serves as first point of contact for patients providing detailed customer service and scheduling support. Well versed liaison between patients, insurance providers and other medical or dental facilities. Committed to providing personalized service and quality patient care.
Overview
19
19
years of professional experience
Work History
Dental Treatment Coordinator
James R. Musser, DDS. Pediatric Dentist
06.2006 - 11.2017
- Answered multi-line phone system, scheduled all appointments such as cleanings, sealants, pulpotomies, crowns, local anesthesia and outpatient surgery.
- Enhanced patient satisfaction by effectively managing their dental treatment needs with options for treatment, anticipated costs of services and available financing resources.
- Ability in gathering, interpreting and reporting both dental and medical insurance, along with all co-pays and referrals.
- Maintained all dental records of our patients through our database including insurance coverage, medical history and appointments.
- Knowledge of Epic management system and ICD and CPT codes required for outpatient dental surgery.
- Assisted with cleaning breakroom, front and back office, while maintaining and ordering all office supplies.
Business Customer Service Representative
Verizon Wireless
05.1999 - 06.2006
- Enhanced customer satisfaction by addressing and resolving complex business inquiries, including taking escalated calls.
- Managed high call volume, 200+ calls a day, while maintaining excellent rapport with our business customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Opportunity arose and was able to take on more responsibility-admin to CEO, event planner, employee appreciation week, employee focus groups and preparing all holiday events both employee and giving back to the community.
Education
Associate of Science - Computer Science
American River College
Sacramento, CAHigh School Diploma -
Casa Roble Fundamental High School
Orangevale, CASkills
- Customer Service
- Problem Solving
- Insurance Verification
- Team Oriented
- Understanding of HMO/PPO
- Self Starter
- Friendly
- Works well pressure
Timeline
Dental Treatment Coordinator
James R. Musser, DDS. Pediatric Dentist
06.2006 - 11.2017
Business Customer Service Representative
Verizon Wireless
05.1999 - 06.2006
Associate of Science - Computer Science
American River College
High School Diploma -
Casa Roble Fundamental High School
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