Marcena L Duley
Milltown,IN
Summary
Dynamic and results-driven professional with extensive experience at McDonald’s, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Skilled in cash handling and inventory management, consistently achieving high standards in fast-paced environments. Committed to fostering positive customer relationships and driving team success.
Overview
2027
2027
years of professional experience
Work History
Crew Member
McDonald’s
Floyds Knobs, IN
09.2025 - Current
- Executed food preparation processes in strict adherence to standardized recipes and procedures.
- Oversaw cleanliness of workstations and dining areas to uphold high standards of customer satisfaction.
- Delivered friendly and efficient service during peak periods, demonstrating adaptability to fluctuating demands.
- Managed cash register operations, ensuring accurate transaction processing and meticulous attention to detail.
- Facilitated training sessions for new crew members on safety protocols and service standards.
- Addressed customer inquiries with urgency, ensuring timely resolution of issues.
- Managed front counter and drive-thru operations to ensure efficient service delivery.
- Assisted customers by taking orders. Prepared meals according to specifications. Collected payments efficiently.
- Exhibited exceptional multitasking skills by managing multiple orders concurrently while maintaining high standards of quality and efficiency.
- Facilitated collaboration among team members to ensure timely order completion.
- Enhanced customer satisfaction through delivery of friendly and efficient service at the register.
- Delivered exceptional customer service by warmly greeting customers and consistently exceeding quality expectations.
- Delivered exceptional customer service by promptly and professionally addressing concerns and issues.
- Facilitated collaboration among team members to drive goal achievement.
- Ensured adherence to high-quality food preparation standards, prioritizing safety and cleanliness.
- Facilitated training sessions for new team members on customer service protocols and sales techniques.
- Acquired in-depth knowledge of products to address inquiries and provide tailored recommendations.
- Managed cash register operations to efficiently process transactions and finalize customer bills.
- Streamlined customer queue management to minimize wait times during peak hours.
- Managed inventory replenishment to ensure organized and accessible aisles in assigned department.
- Ensured compliance with health and safety guidelines to achieve and maintain high scores on health inspections.
- Upheld rigorous personal hygiene and cleanliness standards to ensure a healthy dining environment.
- Cultivated customer loyalty through personalized recommendations based on individual preferences.
- Optimized inventory management processes to minimize food waste and control costs.
- Received accolades for outstanding customer service, emphasizing value of customer interactions.
- Optimized team efficiency by proactively preparing workstations prior to peak hours.
- Enhanced repeat customer rates through delivery of friendly and engaging service.
- Optimized drive-thru operations to enhance efficiency and minimize customer wait times.
- Enhanced order accuracy by meticulously adhering to preparation guidelines and verifying orders prior to service.
- Enhanced customer satisfaction by executing prompt and accurate order-taking procedures.
- Executed accurate cash register operations to process customer payments.
- Maintained cleanliness and sanitation of kitchen counters and dining areas.
- Executed serving, cleaning, and stocking operations to uphold high standards of service.
- Monitored dining areas regularly to manage cleanliness and restock stations.
- Maintained drawer balance through precise processing of cash, credit, and debit transactions.
- Prepared customers' take-out orders in secure bags, ensuring inclusion of appropriate condiments, silverware, and napkins.
- Recorded customer orders and communicated special requests to kitchen staff.
- Managed brewing of coffee and tea while maintaining drink station supplies.
- Crafted and served milkshakes and ice cream desserts to enhance customer satisfaction.
- Executed preparation of recipe ingredients through washing, peeling, cutting, and measuring processes.
- Executed server backup operations by configuring trays and managing food delivery logistics.
Live-In Caregiver
Susan Snawder
Corydon, IN
01.2019 - 07.2025
- Delivered compassionate personal care to improve clients' daily living activities.
- Facilitated medication management and ensured adherence to prescribed health plans.
- Executed routine safety checks to uphold a secure living environment.
- Formulated tailored care plans that address unique client needs and preferences.
- Oversaw communication strategies between healthcare providers and family members to ensure uninterrupted patient care.
- Cultivated emotional well-being by facilitating companionship and organizing engaging social activities.
- Ensured cleanliness and safety of living environments for clients through diligent housekeeping tasks including laundry, cleaning, and organization.
- Optimized client nutritional intake by preparing healthy meals tailored to dietary restrictions and preferences.
- Managed medication administration processes to ensure accurate and timely delivery of proper dosages.
- Cultivated trust with clients and families by employing effective communication, empathy, and professionalism.
- Facilitated safe transportation of clients to medical appointments and social engagements.
- Directed management of challenging behaviors and special needs through effective patience and understanding.
- Developed and executed fall prevention strategies within home environments to enhance safety for elderly and disabled clients.
- Modified care routines to align with evolving client health conditions and preferences.
- Prepared nutritious meals and facilitated patient dining experiences.
- Facilitated daily hygiene routines for patients by assisting with bathing, dressing, dental care, and personal grooming.
- Facilitated daily living activities by managing errands and household chores.
- Facilitated patient bathing, grooming, dressing, and oral hygiene care in both private residences and healthcare facilities.
- Executed laundering of items, changed sheets, and arranged beds to uphold cleanliness in patient bedrooms.
- Executed replacement of bandages, dressings, and binders to ensure optimal wound care.
- Facilitated safe and efficient transportation of clients to and from medical appointments.
- Managed processing of incoming mail, bills, and invoices to ensure timely actions.
Owner
Duleys In and Out Detailing
Corydon, IN
01.2016 - 10.2018
- Oversaw daily operations to guarantee exceptional detailing services and enhance customer satisfaction.
- Facilitated training sessions for new staff on best practices in safety protocols and equipment usage.
- Streamlined workflow processes to optimize service delivery efficiency.
- Supervised inventory management, ensuring efficient supply chain operations for detailing products and tools.
- Cultivated customer relationships by addressing inquiries and resolving issues efficiently.
- Spearheaded collaboration with marketing teams to enhance service promotion via social media platforms.
- Oversaw daily business operations to ensure efficiency and productivity.
- Delivered exceptional customer service by promptly addressing issues and fostering customer loyalty.
- Handled customer complaints with professionalism, ensuring comprehensive information collection for informed decision-making.
- Ensured functionality and organization of all building areas and equipment to enhance operational efficiency.
- Led contract negotiations with vendors to secure favorable terms for the business.
- Developed and implemented training programs to enhance employee performance in daily business functions.
- Directed inventory management processes to optimize stock levels and minimize waste.
- Directed hiring initiatives, ensuring selection of highly skilled candidates aligned with organizational goals.
- Engaged in community initiatives by actively participating in events and supporting charitable organizations.
- Executed safe driving practices by adhering to regulations and safety protocols.
- Conducted thorough inspections of vehicles pre- and post-trip to ensure safety and reliability.
- Led training and supervision of detailers to optimize service efficiency.
- Oversaw daily operations to guarantee exceptional detailing services.
- Cultivated strong customer relationships to enhance repeat business and generate referrals.
- Oversaw financial management, including budgeting, financial reporting, and tax preparation.
- Engaged with customers to evaluate needs and recommend tailored solutions.
- Spearheaded recruitment, training, and management of a high-performing team focused on achieving company objectives.
- Secured advantageous contracts with suppliers to optimize pricing and terms.
- Developed and implemented foundational processes to enhance business operations.
- Analyzed industry competition consistently to enhance market positioning.
- Analyzed market conditions to establish competitive product pricing strategies.
- Fostered and enhanced enduring client relationships through effective issue resolution and dynamic communication skills.
- Resolved customer and client issues to empower lower-level employees and uphold exceptional service standards.
- Facilitated recruitment, hiring, and training processes for team members.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Spearheaded recruitment, hiring, and training of initial personnel to establish essential internal functions.
- Assessed and qualified customer needs, negotiating and securing profitable projects with a high success rate.
- Oversaw daily monitoring of cash discrepancies, inventory shrinkage, and drive-off incidents.
Live-In Caregiver
Catherine Settles
Corydon, IN
07.2006 - 10.2015
- Delivered compassionate personal care to enhance clients' daily living activities.
- Facilitated medication management and ensured adherence to prescribed health plans.
- Executed routine safety checks to uphold a secure living environment.
- Formulated tailored care plans that address unique client needs and preferences.
Bartender
Lisa’s
Corydon, IN
2008 - 2012
- Crafted and delivered a variety of alcoholic and non-alcoholic beverages to elevate customer satisfaction.
- Oversaw cleanliness and organization of bar area to uphold health standards.
- Oversaw inventory management by tracking beverage supplies and initiating orders as necessary.
- Cultivated customer relationships through personalized service to enhance loyalty.
- Facilitated collaboration with kitchen staff to coordinate food and drink pairings for special events.
- Optimized workflow processes during peak hours to enhance service speed and quality.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Oversaw cash handling responsibilities, ensuring precise accounting at shift's end.
- Assisted with opening and closing procedures by printing sales reports. Supported shift transitions by preparing cash drawers. Aided in inventory management to maintain stock levels.
- Executed bar opening and closing procedures to ensure operational readiness for each shift.
- Fostered a positive work environment by promoting effective teamwork and communication among colleagues.
- Cultivated a loyal clientele through exceptional service delivery and proactive engagement in friendly conversations.
- Implemented alcohol awareness procedures to mitigate excessive guest intoxication.
- Streamlined bar operations by effectively managing the area and prioritizing drink orders.
- Streamlined bar inventory management and storage procedures to ensure optimal stock levels.
- Ensured compliance with state laws governing alcoholic beverage services and customer regulations.
- Secured cash bank and replenished service bar inventory to ensure operational readiness.
- Mitigated potential conflicts and disturbances among patrons to ensure a secure environment for all guests.
- Spearheaded design and promotion of signature cocktail range to enhance beverage sales.
- Thrived in fast-paced environment by efficiently managing multiple drink orders while ensuring quality standards.
- Executed cash and card transactions with precision, ensuring accurate financial records.
Education
No Degree - Psychology
Ashford University
San Diego, CAGED -
M. Lucille Reisz
New Albany, IN1996
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Problem-solving
- Cleaning
- Attention to detail
- Self-discipline
- Interactive communication skills
- Safe food handling
- Integrity and honesty
- Initiative and Self-motivation
- Drive-thru operations
- Crew leadership
- Hospitality service expertise
- Valid Driver's license
Timeline
Crew Member
McDonald’s
09.2025 - Current
Live-In Caregiver
Susan Snawder
01.2019 - 07.2025
Owner
Duleys In and Out Detailing
01.2016 - 10.2018
Live-In Caregiver
Catherine Settles
07.2006 - 10.2015
Bartender
Lisa’s
2008 - 2012
No Degree - Psychology
Ashford University
GED -
M. Lucille Reisz