Marci Rowe
Newton,NC
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Punctual and honest Customer Service Representative with solid background in medical or restaurant environments. Satisfies customers with exceptional service.
Overview
33
33
years of professional experience
Work History
Customer Service Cashier
Butcher Boys Cafe
Sherrills Ford, NC
09.1991 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Front Office Receptionist
Newton Family Physicians P.A
Newton, NC
07.1995 - 02.1998
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Medical Assisting - Medical Assisting
Kings College
Charlotte, NC03.1995
High School Diploma
Lincolnton High School
Lincolnton, NC06.1994
Skills
- Customer Complaint Resolution
- Customer Service and Assistance
- Credits and Refunds
- Cash Register Operation
- Telephone Reception
- Feedback Acceptance
- Customer Transactions
- Check Cashing
- Managing Phone Systems
- Professional Telephone Etiquette
- Resolving Discrepancies
- Confirming Transactions
- Total Payment Calculation
- Credit and Debt Card Processing
- Total Sales Reconciliation
- Guest Experiences
- Billing and Payment Processing
- Register Preparation
- Checking Out Customers
- Return and Exchange Processing
Timeline
Front Office Receptionist
Newton Family Physicians P.A
07.1995 - 02.1998
Customer Service Cashier
Butcher Boys Cafe
09.1991 - Current
Medical Assisting - Medical Assisting
Kings College
High School Diploma
Lincolnton High School
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