Marcia Cano
Winthrop,MA
Summary
Experienced Server and Catering assistant with 5+ years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
MJ O'connor's
Boston, MA
10.2022 - Current
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Bartender
Pinguin Catering
Boston, MA
08.2021 - Current
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Education
Some College (No Degree) - Human Resources Management
University of Massachusetts - Boston
Boston, MASkills
- Effective sales techniques
- breakfast and dinner customer service
- Point of Sale (POS) system operations
- Conflict and dispute resolution
- Liquor, wine and food service
- Food station setup
- Supply Restocking
- Cash Handling
References
References :
References available upon request
Timeline
Server
MJ O'connor's
10.2022 - Current
Bartender
Pinguin Catering
08.2021 - Current
Some College (No Degree) - Human Resources Management
University of Massachusetts - Boston