Marcos Fontanez
Registered Nurse
Lakeland,FL
Summary
Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in the state of Florida. Highly organized and skilled in written and verbal communication and committed to utilizing skills to help others. Strong leader that works well under pressure and exudes positivity. 10-year work history in leadership on a Neuro/Med Surg Unit.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Baycare Winter Haven
Winterhaven, FL
05.2023 - Current
- Acted as main liaison for yearly DNV stroke certification and assisted with audits and facility tour
- Assessed 2023-unit focus areas and created interventions to improve quality areas (LOS, HCAHPS, Productivity, Customer Service, Team Member Engagement)
- Hired, scheduled, and assisted with onboarding of new hires
- Created weekly audit of stroke program and managed all fallouts and improvement programs.
- Created employee schedules to align coverage with forecasted demands
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise
Registered Nurse
St Luke's Hospital
Milwaukee, WI
04.2014 - 05.2023
- Interim unit supervisor covering leaves and vacations (2-years experience)
- Dedicated Charge Nurse (5-years experience)
- Orchestrated schedules and solved team member conflicts
- Unit's skin integrity accountability member
- Unit council and sitting member on-site council
- Helped train and mentor incoming employees and nursing students on company policies and procedures
- Multi daisy award winner: DAISY Foundation.
Area Manager
GameStop
Milwaukee, WI
12.2009 - 03.2014
- Led recruitment efforts and training of new employees
- Handled work logs and organization of employee files
- Implemented problem-solving skills to address employee, customer, and managerial staff issues and challenges
- Outlined problem areas and created real solutions
- Sales Leader with results exceeding or matching areas quadruple area market size.
- Spearheaded successful charity sales program resulting in 75% sales growth
Education
Masters In Nursing Leadership -
Herzing University
Brookfield, WI 01.2019 - Current
Bachelor Of Science In Nursing -
Herzing University
Brookfield, WI 01.2015 - 2017.05
Computer Programming -
Milwaukee Area Technical College
Milwaukee, WI 04.1998 - 2000.01
Skills
Conflict Resolutionundefined
Timeline
Assistant Manager
Baycare Winter Haven
05.2023 - Current
Masters In Nursing Leadership -
Herzing University
01.2019 - Current
Bachelor Of Science In Nursing -
Herzing University
01.2015 - 2017.05
Registered Nurse
St Luke's Hospital
04.2014 - 05.2023
Area Manager
GameStop
12.2009 - 03.2014
Computer Programming -
Milwaukee Area Technical College
04.1998 - 2000.01
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