Marcus Crawford
Palestine ,IL
Summary
Self-motivated Front desk attendent highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn By Hilton
Vincennes, Indiana
06.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Store Associate
Lowes Home Improvment
Vincennes, Indiana
01.2017 - 07.2018
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
CNA
Good Samaritan Hospital Medical Center
Vincennes, Indiana
06.2014 - 07.2017
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
High School Diploma -
Westside Christiaan Academy
Robinson, IL05.2010
Some College (No Degree) - CNA
Lincoln Trail College
Robinson, ILCertification
- Certified Nursing Assistant
- CNA License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Skills
- Call forwarding
- Word processing
- Mail handling
- Problem-solving
- Travel coordination
- Time management
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
06.2022 - Current
Store Associate
Lowes Home Improvment
01.2017 - 07.2018
CNA
Good Samaritan Hospital Medical Center
06.2014 - 07.2017
High School Diploma -
Westside Christiaan Academy
Some College (No Degree) - CNA
Lincoln Trail College
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