Marcus Germain
Kansas City,MO
Summary
A professional with a degree in Sport Management from Rockhurst University, bringing a strong background in both sport and event management as well as account management and sales. Experienced in coordinating and overseeing events, as well as building and maintaining client relationships in a sales-focused environment. Skilled in providing tailored solutions, managing operations, and delivering high-quality service. Adept at adapting to diverse challenges and consistently striving for excellence in every project.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Apollo Insurance Group
09.2024 - Current
- Learned the nuances and operations of sales
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of 200+ accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sports and Special Events Supervisor
Raytown Parks and Recreation
04.2024 - Current
- Coordinate and manage all aspects of sports tournaments, leagues, and events, including scheduling, registration, and facility coordination
- Develop and implement event plans, including budgets, timelines, and logistics
- Coordinate sale of products and services provided by the department
- Collaborate with internal and external stakeholders to ensure effective communication and cooperation
- Responsible for financial accounting for all transactions involving sports and events
- Ensure compliance with safety regulations and risk management policies during events
- Coordinate with vendors and suppliers to secure necessary equipment, materials, and services
- Oversee event setup, including signage, audiovisual equipment, and seating arrangements
- Monitor and evaluate event performance and make recommendations for improvement
- Provide exceptional customer service to participants, sponsors, and attendees
- Resolve any issues or concerns that arise during events in a timely and professional manner
Valet Attendant
Eddie V's Prime Seafood
10.2021 - Current
- Safely operated and escorted luxury cars, including VIP clients/personnel
- Retrieved customer property in a safe and timely manner
- Provided effective and organized procedures to give customers a seamless and enjoyable experience
Intern
Rockhurst University Athletics
01.2023 - 05.2023
- Worked under guidance of Athletic Director Kristy Bayer
- Managed and tracked ticket sales for spring sporting events
- Gained experience in the following areas:
- -Facility management
- -Event Management
- -Sponsorships and PR
- -Gameday management
- -Ticketing/Sales
- -Other special projects/clerical work for Athletic Department
Teacher Aide and Afternoon Staff
Our Lady of the Presentation Early Childhood Center
09.2019 - 05.2021
- Oversaw Pre-K classes during afternoon hours
- Activity management and daily lesson planning from ages 2-5
- Monitor full class sizes as well as ensure safety during weekly field trips
- Food preparation and distribution to students daily
- Completed daily janitorial duties after hours daily
Server and Trainer
John Knox Village
08.2017 - 09.2019
- Served Breakfast, Lunch, and Dinner to patients in a restaurant style setting
- Escorted patients around the property, assisting in travel, cleaning duties, restaurant management in back and front of house
- Trained new employees monthly in duties all around property
- Managing and ensuring the safety of all patients
Education
Bachelor's Degree - Sports Management
Rockhurst University
Kansas City, MO05.2023
Associates of Arts -
Metropolitan Community College
Kansas City, MO05.2020
High School -
Lee's Summit North High School
Lee's Summit, MO05.2018
Skills
- Sales
- Critical thinking
- Tech-savvy (Microsoft Office included)
- Marketing
- Project Management
- Communication
- Problem Solving
- Customer Service
Websites
Certification
Life and Health Insurance in over 20 States
Timeline
Account Manager
Apollo Insurance Group
09.2024 - Current
Sports and Special Events Supervisor
Raytown Parks and Recreation
04.2024 - Current
Intern
Rockhurst University Athletics
01.2023 - 05.2023
Valet Attendant
Eddie V's Prime Seafood
10.2021 - Current
Teacher Aide and Afternoon Staff
Our Lady of the Presentation Early Childhood Center
09.2019 - 05.2021
Server and Trainer
John Knox Village
08.2017 - 09.2019
High School -
Lee's Summit North High School
Bachelor's Degree - Sports Management
Rockhurst University
Associates of Arts -
Metropolitan Community College
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