Marcus Germain
Kansas City,MO
Summary
A professional with a degree in Sport Management from Rockhurst University, bringing a strong background in both sport and event management as well as account management and sales. Experienced in coordinating and overseeing events, as well as building and maintaining client relationships in a sales-focused environment. Skilled in providing tailored solutions, managing operations, and delivering high-quality service. Adept at adapting to diverse challenges and consistently striving for excellence in every project.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Apollo Insurance Group
Lee's Summit, MO
09.2024 - Current
- Learned the nuances and operations of sales
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of 200+ accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sports and Special Events Supervisor
Raytown Parks and Recreation
Raytown, MO, USA
04.2024 - Current
- Coordinate and manage all aspects of sports tournaments, leagues, and events, including scheduling, registration, and facility coordination
- Develop and implement event plans, including budgets, timelines, and logistics
- Coordinate sale of products and services provided by the department
- Collaborate with internal and external stakeholders to ensure effective communication and cooperation
- Responsible for financial accounting for all transactions involving sports and events
- Ensure compliance with safety regulations and risk management policies during events
- Coordinate with vendors and suppliers to secure necessary equipment, materials, and services
- Oversee event setup, including signage, audiovisual equipment, and seating arrangements
- Monitor and evaluate event performance and make recommendations for improvement
- Provide exceptional customer service to participants, sponsors, and attendees
- Resolve any issues or concerns that arise during events in a timely and professional manner
Valet Attendant
Eddie V's Prime Seafood
Kansas City, MO
10.2021 - Current
- Safely operated and escorted luxury cars, including VIP clients/personnel
- Retrieved customer property in a safe and timely manner
- Provided effective and organized procedures to give customers a seamless and enjoyable experience
Intern
Rockhurst University Athletics
Kansas City, MO, USA
01.2023 - 05.2023
- Worked under guidance of Athletic Director Kristy Bayer
- Managed and tracked ticket sales for spring sporting events
- Gained experience in the following areas:
- -Facility management
- -Event Management
- -Sponsorships and PR
- -Gameday management
- -Ticketing/Sales
- -Other special projects/clerical work for Athletic Department
Teacher Aide and Afternoon Staff
Our Lady of the Presentation Early Childhood Center
Lees Summit, MO
09.2019 - 05.2021
- Oversaw Pre-K classes during afternoon hours
- Activity management and daily lesson planning from ages 2-5
- Monitor full class sizes as well as ensure safety during weekly field trips
- Food preparation and distribution to students daily
- Completed daily janitorial duties after hours daily
Server and Trainer
John Knox Village
Lees Summit, MO
08.2017 - 09.2019
- Served Breakfast, Lunch, and Dinner to patients in a restaurant style setting
- Escorted patients around the property, assisting in travel, cleaning duties, restaurant management in back and front of house
- Trained new employees monthly in duties all around property
- Managing and ensuring the safety of all patients
Education
Bachelor's Degree - Sports Management
Rockhurst University
Kansas City, MO05.2023
Associates of Arts -
Metropolitan Community College
Kansas City, MO05.2020
High School -
Lee's Summit North High School
Lee's Summit, MO05.2018
Skills
- Sales
- Critical thinking
- Tech-savvy (Microsoft Office included)
- Marketing
- Project Management
- Communication
- Problem Solving
- Customer Service
Websites
Certification
Life and Health Insurance in over 20 States
Timeline
Account Manager
Apollo Insurance Group
09.2024 - Current
Sports and Special Events Supervisor
Raytown Parks and Recreation
04.2024 - Current
Intern
Rockhurst University Athletics
01.2023 - 05.2023
Valet Attendant
Eddie V's Prime Seafood
10.2021 - Current
Teacher Aide and Afternoon Staff
Our Lady of the Presentation Early Childhood Center
09.2019 - 05.2021
Server and Trainer
John Knox Village
08.2017 - 09.2019
High School -
Lee's Summit North High School
Bachelor's Degree - Sports Management
Rockhurst University
Associates of Arts -
Metropolitan Community College