Hi, I’m
Marcus Phillips
Lewisburg,WV
Summary
Talented Service Representative dedicated to customer satisfaction. Ready to apply Seven years of experience to new position at Paragon Systems.
Overview
15
years of professional experience
Work History
Social Security AdminstrationCovington, VA
Service Representative
05.2016 - 08.2023
Job overview
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delivered accurate service information to meet goal-directed development plan.
- Consulted with customers regarding needs and addressed concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
WV Military AuthorityKingwood, WV
Military Police Officer
08.2008 - 12.2011
Job overview
- Enforced military laws and regulations.
- Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance.
- Completed regular patrols of assigned areas within operations areas.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Education
Greenbrier East High SchoolLewisburg, WV
High School Diploma
06.1993
Skills
- Customer Relations
- Service Order Flow
- Customer Service
- Surveillance Monitoring
- Defensive Tactics
- Conflict De-Escalation
- Safe Weapons Usage
- Weapons Training
Timeline
Service Representative
Social Security Adminstration
05.2016 - 08.2023
Military Police Officer
WV Military Authority
08.2008 - 12.2011
Greenbrier East High School
High School Diploma
Military
- Retired Army 20 years of service
- 1997 - 2017
- Served in Two Branches of the military US Army and US Coast Guard.
Military
- Retired Army 20 years of service
- 1997 - 2017
- Served in Two Branches of the military US Army and US Coast Guard.
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