Marcus Questell
New Britain ,CT
Summary
Dynamic and customer-focused professional with experience at Chuck E Cheese, and also Lowe’s. Excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in maintaining cleanliness and organization, ensuring a welcoming environment while engaging with families and children.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
1
1
year of professional experience
Work History
Crew Member
Chuck E Cheese
Newington, CT
11.2024 - 09.2025
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Operated various arcade games and attractions, maintaining equipment functionality and guest safety.
- Assisted in managing inventory levels, restocking supplies as needed to ensure efficient operations.
- Engaged with children and families, creating a welcoming atmosphere through friendly interactions.
- Maintained cleanliness of dining area and game zones, promoting hygiene and organization throughout the venue.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate
Lowe's
Newington, CT
04.2025 - 08.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Collaborated with team members to meet daily sales targets and improve customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated customers on product features, benefits, and usage for informed purchasing decisions.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree -
New Britain High School
New Britain, CTSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cleaning
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Interactive communication skills
Timeline
Sales Associate
Lowe's
04.2025 - 08.2025
Crew Member
Chuck E Cheese
11.2024 - 09.2025
No Degree -
New Britain High School